Animal Welfare Client Services Coordinator bei Animal Friends Alliance
Animal Friends Alliance · Fort Collins, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Fort Collins
Description
Part-Time, Flexible scheduling - prefer minimum of 4 days/week availability, No Holidays, Occasional Weekends
$17.34/hour; if Bilingual English/Spanish $19.34
Benefits: SIMPLE IRA
Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient intake and scheduling
**NO DIRECT ANIMAL CARE/INTERACTION RESPONSIBILITIES**
General
The Animal Welfare Client Services Coordinator (internally known as the PAL+ Program Coordinator) is a rewarding position focused on helping low-income community members access subsidized cost spay/neuter, and basic wellness for their pets through the Prevent-A-Litter + program at Animal Friends Alliance. This position is responsible for the organization, implementation, and communication of this program. The PAL+ Coordinator works closely with PAL+ Program clients to ensure clear communication between the client and the spay/neuter clinic and supports the clients' needs. This position requires learning a wide range of policies and procedures and the use of independent judgment and training to take appropriate actions in various situations. The PAL + Coordinator position is part-time. Work is to take place primarily on site at the Animal Friends Alliance Mulberry Campus, with options for some remote work.
Major Duties and Responsibilities:
- Provides quality in-person, online, and telephone support for the PAL+ program.
- Updates, reviews, and processes PAL+ applications in a timely manner.
- Communicates with applicants to assess needs, schedule appointments, and follow up on care received as needed.
- Answers questions and concerns of prospective clients and helps them access the program application.
- Clearly reports information about PAL+ clients and their needs to other departments, including development, client service, and vet teams.
- Educates staff, volunteers, and the public about the PAL+ program in person.
- Recruits volunteers to assist with the program as needed.
- Tracks all related statistics information to assist with trends, grants, budgeting, and the annual strategic plan.
- Works closely with the Community Pet Resources Manager to ensure the program is running smoothly and concerns are being addressed.
Other Duties:
- Learn basic duties of other departments and support other departments and staff as able.
- Understands and operates by Animal Friends Alliance’s Core values.
- Regular and timely presence on-site.
Organization-Wide Duties:
- Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
- Represents Animal Friends Alliance in a professional and courteous manner at all times.
- Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
- Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
- Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
- Learns basic duties of other departments, and supports other departments and staff.
- Monitors, supports, motivates, and accredits volunteers and their work.
- Understands and operates by Animal Friends Alliance’s core values.
- Regular and timely presence on-site.
Work Environment:
- Work performed in a public veterinarian clinic setting
- Potential for exposure to zoonotic diseases and cleaning chemicals
- Potential for exposure to dangerous and fractious animals
- Potential exposure to high noise levels when in a public clinic
- Potential for animal bites and scratches while handling animals
Unusual Demands:
- Work is subject to frequent interruptions
- Employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work
- Employee is subject to working outside in a variety of weather conditions
Requirements
Education/Experience:
Education
- Preferred: Effective written and verbal communication in Spanish as well as English.
Experience:
- Preferred: Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient scheduling
- Valid Driver’s License: N/A
- Sincere interest in Animal Friends Alliance’s mission & vision.
Knowledge:
- Knowledge of Google Suite, including Gmail, Docs, Chat, Hangouts, and Sheets.
- Knowledge of video conferencing applications.
Skills:
- Effective verbal communication skills for in-person and telephone contact.
- Effective written communication skills for email communication.
- Excellent customer service skills, particularly with a variety of client situations.
- Basic computer skills.
- Detail-oriented.
Abilities:
- Able to work as a team member within several departments.
- Able to prioritize duties and perform multiple tasks.
- Able to work in a high-stress, fast-paced environment.
- Ability to learn, retain, and communicate a wide variety of information.
- Able to work autonomously.
- Able to work within a budget.
- Able to learn new software systems quickly.
Physical, Sensory, and Mental Requirements
Physical Requirements
Frequent:
- Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects, and reach above head.
- Exposure to hazards: Biological, Chemical, Noise, and Sharp instruments.
- Exposure to marked changes in temperature.
Occasional:
- Write legibly.
- Use of a microwave.
Sensory Requirements:
- Can distinguish smells: IMPORTANT
- Can distinguish tastes: N/A
- Can hear normal tones: REQUIRED
- Can hear soft tones: REQUIRED
- Can distinguish temperatures by touch/proximity: IMPORTANT
- Eyesight: Normal/corrected to 20/40: REQUIRED
- Eyesight: Close eye work: REQUIRED
- Color Recognition: N/A
Mental Requirements:
- Can read, speak, and write English: REQUIRED
- Can control emotions (remain calm under verbal abuse): REQUIRED
- Has a positive attitude toward and willingness to work on a diverse team and with a diverse range of clients: REQUIRED
- Can handle stress: REQUIRED
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
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