LEAD OPERATOR - SURVEILLANCE at Hard Rock International (USA), Inc.

The Lead Surveillance Operator is responsible for all actions and activities that occur on their shift and directly supervise the subordinates on the shift. 

It is the responsibility of the Surveillance Supervisor to protect the assets of the Seminole Tribe, to observe and report any and all improprieties directly to their respective chain of command. Surveillance Supervisors shall monitor the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy & Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Supervisors will be responsible for their assigned shift and that the Surveillance Manager is kept aware of all surveillance activity on a daily basis. Supervisors shall provide guidance to the Surveillance Observers and will monitor the Surveillance Observers’ daily performance and ensure all policies and guidelines are followed.

• Must work effectively with colleagues and, Supervisors must have good interpersonal skills.
• Must be able to compile and present results of investigations in absence of the department Manager.
• Shall have a general working knowledge of various departments and functions of the Casino.
• Must possess problem-solving skills.
• Ability to adapt quickly to shifting priorities, and must be able to manage a number of priorities simultaneously, establish and meet deadlines.
• Review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations.
• Participate in Corporate Management Training and Tribal Management programs by attending management training classes as applicable.
• Intermediate to high level skills in Microsoft Word, Excel, Outlook, Casino Systems (IGT, Bally’s, and SDS), F&B Point of Sale software and email.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.
• Must have a complete understanding of Title 31 and SAR rules and reporting requirements.
• Perform other related duties as assigned/required.

REQUIREMENTS:

Physical – Must possess the ability to:

• Sit and observe the video monitors for extended periods of time.
• Verbally communicate in English in person and over the telephone.
• Operate a video switcher, digital surveillance equipment and computer.

ADDITIONAL REQUIREMENTS:

Non-Physical – Must possess the ability to:

• Native American preference.
• Knowledge of Native American culture, Tribal Government and operations.
• At least 6 years’ experience within a Casino Surveillance Department.

Must pass an oral board and written examination