Director of Operations - Renaissance Boca Raton at TPG Hotels and Resorts

Job Overview

The Director of Operations supports the General Manager in managing and overseeing all departments  of hotel operations, including Front Office, Engineering, Housekeeping,  and Food & Beverage. In some cases, they may take direct responsibility for a specific department. This role ensures operational efficiency, adherence to brand standards, and compliance with local, state, and national regulations. The Director of Operations is accountable for maintaining high-quality service, achieving financial targets, and executing short and long-term business strategies. Additionally, they assist in budgeting, business planning, and capital expenditures within established guidelines.

What You’ll Be Doing

• Supervise daily hotel operations across all departments to ensure efficiency and quality service.
• Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement.
• Manage staff scheduling to optimize coverage while maintaining budgetary control.
• Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department.
• Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management.
• Develop and execute annual budgets, business plans, and financial objectives to maximize profitability.
• Evaluate vendors and procurement processes to ensure quality products at competitive pricing.
• Implement action plans to drive revenue, increase guest retention, and capture a larger market share.
• Assist the General Manager in enforcing hotel safety programs to minimize risks and liabilities.
• Ensure strict adherence to safety, security, sanitation, and emergency procedures.
• Conduct daily property walkthroughs to identify operational issues and interact with staff.
• Maintain preventative maintenance programs and cleanliness standards to protect hotel assets.
• Analyze and report incidents and accidents for continuous improvement in safety protocols.
• Stay updated on industry trends, competitor insights, and brand standards to maintain a competitive advantage.
• Act as a leader and coach, fostering a positive and performance-driven work environment.
• Maintain professional communication with guests, associates, and management to ensure a collaborative and service-oriented atmosphere.
• Conduct staff meetings regularly to provide updates, address concerns, and align teams with hotel objectives.
• Oversee the preparation and analysis of reports to comply with corporate policies and government regulations.

What You Bring

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Hotel operations management experience.
• Strong leadership and team management skills with the ability to motivate and develop employees.
• Excellent financial acumen, with experience in budgeting, revenue management, and cost control.
• Exceptional problem-solving, communication, and decision-making skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of hotel management software and industry trends.
• Strong customer service orientation and attention to detail.

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

EEO/VET/DISABLED