Director of Operations - Renaissance Boca Raton presso TPG Hotels and Resorts
TPG Hotels and Resorts · Boca Raton, Stati Uniti d'America · Onsite
- Senior
- Ufficio in Boca Raton
Job Overview
The Director of Operations supports the General Manager in managing and overseeing all departments of hotel operations, including Front Office, Engineering, Housekeeping, and Food & Beverage. In some cases, they may take direct responsibility for a specific department. This role ensures operational efficiency, adherence to brand standards, and compliance with local, state, and national regulations. The Director of Operations is accountable for maintaining high-quality service, achieving financial targets, and executing short and long-term business strategies. Additionally, they assist in budgeting, business planning, and capital expenditures within established guidelines.
What You’ll Be Doing
- Supervise daily hotel operations across all departments to ensure efficiency and quality service.
- Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement.
- Manage staff scheduling to optimize coverage while maintaining budgetary control.
- Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department.
- Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management.
- Develop and execute annual budgets, business plans, and financial objectives to maximize profitability.
- Evaluate vendors and procurement processes to ensure quality products at competitive pricing.
- Implement action plans to drive revenue, increase guest retention, and capture a larger market share.
- Assist the General Manager in enforcing hotel safety programs to minimize risks and liabilities.
- Ensure strict adherence to safety, security, sanitation, and emergency procedures.
- Conduct daily property walkthroughs to identify operational issues and interact with staff.
- Maintain preventative maintenance programs and cleanliness standards to protect hotel assets.
- Analyze and report incidents and accidents for continuous improvement in safety protocols.
- Stay updated on industry trends, competitor insights, and brand standards to maintain a competitive advantage.
- Act as a leader and coach, fostering a positive and performance-driven work environment.
- Maintain professional communication with guests, associates, and management to ensure a collaborative and service-oriented atmosphere.
- Conduct staff meetings regularly to provide updates, address concerns, and align teams with hotel objectives.
- Oversee the preparation and analysis of reports to comply with corporate policies and government regulations.
What You Bring
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Hotel operations management experience.
- Strong leadership and team management skills with the ability to motivate and develop employees.
- Excellent financial acumen, with experience in budgeting, revenue management, and cost control.
- Exceptional problem-solving, communication, and decision-making skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of hotel management software and industry trends.
- Strong customer service orientation and attention to detail.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
EEO/VET/DISABLED
Candidarsi ora