- Junior
- Office in Century City
Purpose of the Role:
To ensure that all Verification related checks and internal checks are carried out to prevent identity fraud and ensure all SLAs are adhered to.
Responsibilities:
- Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies.
- Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.
- Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including but not limited to emails and internal systems.
- Additional operational tasks assigned by management.
- Identify area of concern and escalate accordingly.
- Coordinate with internal teams for all requirements related to preliminary KYC checks and document verification.
Requirements:
- Grade 12 or equivalent.
- Own transport
- Excellent written and verbal communication skills are essential for engaging with customers and building relationships.
- Understanding of the verification channels and requirements.
- Experience of working in an ecommerce business.
- Strong Attention to details skills.
- Extensive knowledge of the full MS Office suite, specifically Excel.
- Knowledge of KYC and document requirements in an online gaming environment.
- Experience in working for an international contact centre.
- Ability to work in different shifts.
- Ability to work in a multi-dimensional environment.
Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.
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