Platzhalter Bild

Verifications Analyst na White Hat Gaming

White Hat Gaming · Century City, África do Sul · Hybrid

Candidatar-se agora

Purpose of the Role:

To ensure that all Verification related checks and internal checks are carried out to prevent identity fraud and ensure all SLAs are adhered to.


Responsibilities:

  • Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies.
  • Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.
  • Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including but not limited to emails and internal systems.
  • Additional operational tasks assigned by management.
  • Identify area of concern and escalate accordingly.
  • Coordinate with internal teams for all requirements related to preliminary KYC checks and document verification.


Requirements:

  • Grade 12 or equivalent.
  • Own transport
  • Excellent written and verbal communication skills are essential for engaging with customers and building relationships.
  • Understanding of the verification channels and requirements.
  • Experience of working in an ecommerce business.
  • Strong Attention to details skills.
  • Extensive knowledge of the full MS Office suite, specifically Excel.
  • Knowledge of KYC and document requirements in an online gaming environment.
  • Experience in working for an international contact centre.
  • Ability to work in different shifts.
  • Ability to work in a multi-dimensional environment.


Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

Candidatar-se agora

Outros empregos