Shift Lead at Nothing Bundt Cakes
Nothing Bundt Cakes · Peachtree Corners, United States Of America · Onsite
- Professional
- Office in Peachtree Corners
A Nothing Bundt Cakes Shift Lead supports bakery management by ensuring a superior guest experience and maintaining operational standards during their shift, responsible for customer service, cake production, team leadership, and maintaining a positive bakery environment. Key duties include managing the guest experience, assisting with inventory, coaching team members, promoting brand standards, and handling daily operations when management isn't present. Ideal candidates possess leadership skills, excellent customer service, strong communication, problem-solving abilities, and a passion for the brand's culture.
Key Responsibilities
- Guest Experience:.Prioritize and model a superior guest experience, ensuring customer satisfaction and fostering a positive work environment.
- Team Leadership:.Coach, train, and direct team members, providing performance feedback to foster team growth and success.
- Operations Management:.Oversee and execute daily responsibilities, including cake production, inventory control, and maintaining brand and merchandise presentation.
- Brand Ambassador:.Reinforce the Nothing Bundt Cakes culture, brand, and values with both guests and team members.
- Problem-Solving:.Identify issues during shifts and develop appropriate solutions with guidance from management.
- Cleanliness & Presentation:.Maintain a clean, organized, and inviting bakery environment, including sweeping floors and dusting surfaces.
Key Skills & Qualifications
- Customer Service:.Passion for creating a superior guest experience and fostering positive guest engagement.
- Organizational Skills:.Ability to manage multiple priorities, balance workload, and maintain attention to detail.
- Culture Fit:.Genuine care for others, optimism, enthusiasm, and a drive for excellence that aligns with the company's values.
- Experience:.Guest-facing experience in a retail or foodservice environment, ideally in a leadership role.
Work Environment
- Flexible Scheduling:Requires flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Team-Oriented:A collaborative environment focused on teamwork and creating a positive atmosphere for both guests and employees.
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