Hoover - Mobile Service Scheduling Specialist - Full-time at Long-Lewis Auto Group

Are you a highly organized, people-focused professional who thrives in a fast-paced environment? Do you take pride in providing exceptional service and love being the crucial link that keeps things running smoothly?

If so, Long-Lewis Hoover wants you to join our team as a Mobile Service Scheduling Specialist! This role is essential to our mobile service operations — you’ll connect with customers, coordinate our technicians’ schedules, and ensure every service appointment flows seamlessly from start to finish.

What You’ll Be Doing:

Customer Interaction

• Be the friendly, helpful voice customers rely on—answer incoming calls and expertly handle questions about our mobile services, availability, and pricing.

• Make a high volume of daily outbound calls to potential customers with the goal of scheduling appointments and providing top-notch follow-up.

• Deliver outstanding customer service, swiftly resolving concerns with professionalism and a positive attitude.

Scheduling & Coordination

• Efficiently schedule and dispatch mobile service technicians to customer locations, optimizing routes for speed and efficiency.

• Manage real-time updates to the service schedule—handling changes, cancellations, and completions with ease.

• Communicate all essential job details to technicians to ensure every appointment is a success.

Administrative Support

• Accurately log customer interactions and scheduling activity in our CRM system.

• Collaborate closely with other departments to deliver an exceptional, seamless service experience.

What We’re Looking For:

• Experience in customer service, scheduling, dispatching, or administrative support.

• Background in call center or fast-paced service environments is a plus!

• Strong verbal and written communication skills.

• Excellent multitasking, organizational, and time management abilities.

• Tech-savvy with familiarity in scheduling tools and CRM software.

• Calm under pressure and passionate about delivering solutions with a positive outlook.

• High school diploma or equivalent required.

Why You’ll Love Working at Long-Lewis Hoover:

• Enjoy your weekends off—no weekend shifts!

• Earn up to $65k annually!

• Paid holidays so you can recharge with family and friends.

• Comprehensive benefits package designed to support your well-being.

• Be part of a professional, positive, and growth-oriented team that values your contribution.

If you’re ready to take the next step in your career with a company that truly values your role and offers real opportunities to grow, we want to hear from you! Apply today and become a vital part of the Long-Lewis Hoover family.