Enrollment Coordinator at Boys & Girls Club of North Central Illinois

Description

Job Summary:

The Enrollment Manager oversees all aspects of member enrollment and membership processes across Club sites. This includes welcoming families, providing high-quality customer service, and ensuring that all membership and financial documentation is completed accurately and on time. The Enrollment Manager works closely with parents, schools, and community partners to support youth enrollment, renewals, and program access, while also managing Child Care Assistance Program (CCAP) compliance and fees. This position ensures a smooth and positive experience for every family entering the Club. 

Key Competencies

• Strong customer service and relationship-building skills 
• Organizational and time management skills 
• Cultural competency and ability to connect with diverse families 
• Accuracy and attention to detail 
• Communication skills (bilingual preferred) 
• Adaptability and flexibility 
• Problem-solving and critical thinking 
• Stakeholder engagement 

Key Roles & Responsibilities

Membership & Enrollment

• Manage the enrollment process for all Club sites. 
• Verify that membership forms are complete, accurate, and signed before acceptance. 
• Organize and lead enrollment events at schools and Club locations. 
• Support families with membership applications, renewals, and financial aid. 

Family & Community Engagement

• Build and maintain strong relationships with parents, school administrators, teachers, and community partners. 
• Meet with families to explain program opportunities and support participation. 
• Act as the main point of contact for membership inquiries. 

Financial & Administrative Management

• Process program fees on a weekly basis. 
• Oversee CCAP processes, including submission of parent paperwork and monthly attendance certificates. 
• Maintain accurate records of memberships, renewals, and fee payments. 
• Assist with front desk operations to ensure a safe and welcoming environment. 

Customer Service

• Provide excellent customer service to families, members, and visitors. 
• Respond promptly and professionally to inquiries. 
• Support a positive Club culture by upholding organizational values. 

Requirements

Knowledge, Skills, Abilities:

• High school diploma or equivalent required; Associate’s degree preferred. 
• 3+ years of customer service, sales, or enrollment experience. 
• Bilingual in Spanish and English strongly preferred. 
• Strong organizational and administrative skills, with the ability to handle multiple priorities in a fast-paced environment. 
• Proficient in Microsoft Word, Excel, Outlook, and comfortable working with databases. 
• Ability to build and maintain effective relationships with parents, schools, and community partners. 
• Reliable, punctual, and able to maintain confidentiality. 

Physical and Mental Requirements

Tasks may involve:

• Standing or sitting for extended periods. 
• Light lifting, carrying, pushing, or pulling of materials up to 25 pounds. 
• Occasional bending, stooping, or reaching. 

Mental/Emotional Requirements:

• Ability to remain calm and professional under pressure. 
• Strong organizational skills to manage multiple priorities. 
• Conflict resolution and problem-solving skills. 
• Ability to work with sensitivity and cultural awareness. 
• Commitment to trauma-informed practices, ensuring both physical and emotional safety for members and families.