Treasury Management Analyst at Northwest Bank

Description

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Summary: The TMA provides direct support to the Liquidity RM, TMO and RM’s in driving deposit and treasury sales through analysis, coordination and product expertise. This position is responsible for conducting relationship reviews to ensure client satisfaction and to identify additional treasury product opportunities. 

Requirements

Essential Duties & Responsibilities

• Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; and provide the Bank’s customers with timely, responsive and exceptional service in accordance with the Bank’s customer service standards
• Knowledge and completion of treasury management application, forms and agreements for customers and internal production team to facilitate depository services for business customers. Work with Commercial Banking Support team to ensure customer is taken care of.
• Assist Liquidity RM, TMO and RMs in the analysis and evaluation of less complex business entity treasury management solutions and services.
• Complete proforma analysis and evaluation for prospect treasury services as assigned by TMO; prepare deposit or treasury related marketing material as directed by TMO.
• Assists in the development and customization of customer relationship proposals based on customer needs and current financial structure.
• Coordinate service setups with CSS team including online banking, RDC, ACH, wire services and Positive Pay.
• Educate and train less complex treasury management customers in the risks and requirements of treasury management services.
• Complete treasury services customer applications and agreements: ensure BSA and CDD requirements are filled out properly. Completes KYC (BSA/CDD) as needed to back up Customer Service.
• Assist Liquidity RM, TMO, or RM with annual review of treasury services; recommend increase or decrease based on usage and/or risk exposure determination; and assisting with portfolio management of less complex deposits only. Monitor upcoming annual review deadlines, submit request for treasury information; competed annual review of services for appropriate approval.
• Conduct market analysis or management reporting for deposits / treasury management fees.
• Conduct account relationship reviews for existing and prospective customers.
• Submit service tickets to process temp or perm increases based on customer needs.
• Provide timely and responsive customer service.
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree in Finance, Business or other related area; or equivalent work experience
• Basic knowledge of deposit and treasury products and services typically used by companies in the small-to-medium size (SME) business segment
• Effective oral and written communication and interpersonal skills consistent with Bank's customer centric philosophy
• Strong computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software
• Time management, problem solving, and project management skills, driving TMO
• Proven customer service experience

Preferred Qualifications

• Direct sales or client support experience in a commercial banking environment
• Basic knowledge of deposit policies and procedures
• Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.