Donor Services Coordinator at Marion Polk Food Share

Description

Title: Donor Services Coordinator 

Position Type: Regular Full-time 40hr/wk. OR Part-time 20/wk. 

Positions Open: 1 

Salary: $18.54 - $20.66 

** This position is Open Until Filled – Applications will be reviewed as they come in. For immediate consideration, apply as soon as possible! ** 

Schedule:  

Full-time: Monday-Friday 8:00 a.m. – 4:30 p.m.  

Part-time: Monday – Friday 9:00 a.m. – 1:00 p.m. OR 12:00 p.m. – 4:00 p.m. 

Summary Role: The Donor Services Coordinator is responsible for implementing a wide range of donor services including accepting and acknowledging donations, responding to donor inquires and entering and auditing data within the Raiser’s Edge database. Ensures the highest level of customer service to donors and prospective donors. 

If you are… 

• A Customer Oriented Professional. You have strong interpersonal skills with demonstrated poise, tact, and diplomacy. You enjoy working in a collaborative environment. You can maintain composure, flexibility, and a sense of humor.
• A Team Player. Nothing is beneath or above you. You are quick to lend a hand or two! You can earn influence without authority and naturally seek to support both small projects and significant strategic goals. You can easily gain trust from team members and are known for supporting them to ensure they are set up for success. You’re not afraid to ask questions. 
• A Detail-oriented Analyst. You are naturally analytical and have excellent problem-solving skills. You have excellent organizational skills. Typos make you cringe, and you are quick to spot errors. You like creating structure in your work. 
• You are a problem solver. You approach problems with curiosity and a solutions-oriented mindset. You can adapt to changing conditions and unexpected challenges and can address problems as they arise.

Some of your responsibilities as the Donor Services Coordinator will include: 

• Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement. 
• Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis. 
• Provides high level customer service to all donor inquires and requests. 

**This position has no direct supervisory responsibilities 

Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement. 

• Processes and codes daily donations, which includes the daily deposit and the gift entry into the Raiser’s Edge donor database.  
• Performs regular audits of donations and ensures acknowledgments are generated within 48 hours of receipt.  
• Processes credit card and direct debit donations twice a month.  
• Manages the acknowledgement of memorial and honorarium gifts.  
• Communicates with and provides needed information to the Front Desk staff and Finance staff as partners in the gift process. 
• Assists with and generates routine donor communications such as gift acknowledgements, thank you cards and calls, and giving statements.  
• Makes donor thank you calls by phone and handwrites donor thank you cards.  

Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis. 

• As part of the gift entry process, updates donor information in the donor database, including address updates, constituent codes and deceased constituents.  
• Ensures utmost accuracy and consistency of data entry. 
• Works with Donor Engagement Coordinator to track and order mailing supplies, including letterhead, cards, envelopes and postage.  
• Has an overall understanding of the Food Share database and how records are stored and maintained.  
• Works with the Donor and Data Services Manager to help identify data cleanup projects and improved processes.  

Provides specific gift and donor information to Development staff as needed. 

• Responds in a timely manner to all donor inquiries regarding gifts, gift receipts and updates. Follows up with donors as needed, to ensure accurate gift entry and record updates. 
• Provides general support to the Development Team and the organization. 
• Assists with Development projects as job duties allow. 
• Acts as front desk back up, as needed. 
• Acts as back-up to the Board and Executive Support Coordinator, as needed. 
• Provides occasional administrative support to the VP of Development. 

Requirements

About Marion Polk Food Share 

Marion Polk Food Share’s mission is to bring people together to end hunger and its root causes. We distribute nutritious food for individuals and families to more than 100 local partners, including food pantries and meal sites, and we deliver Meals on Wheels to homebound seniors and adults with disabilities. We operate an urban farm and support a network of community gardens that connect people and their food and mobilize community members to address systemic issues that lead to hunger. Thousands of local volunteers, advocates and donors bring our mission to life every day. 

At the Food Share, our commitment is to: 

• Treat all people as our neighbor. 
• Encourage creativity and be willing to take risks. 
• Listen first and seek to understand. 
• Focus on shared goals. 
• Celebrate diversity, ensure dignity, and act equitably 

More on Compensation 

The Food Share provides all employees with the following benefits: 

• Competitive pay 
• 12 paid holidays each year 
• Earned vacation and sick leave 
• Employee Assistance Program 
• 401K retirement contributions 

The employee in the regular, full-time position is also eligible to receive a comprehensive benefits package that includes: 

• Contributions towards Medical, Vision and Dental Insurance for employee and dependents. 
• Employer paid Disability, Life Insurance, and AD&D Insurance. 

All candidates will need:  

1. Two (2) or more years of data entry or clerical experience in a business setting involving the processing of financial documents or performing bookkeeping functions 
2. High school diploma or GED. 
3. Experience identifying and safeguarding confidential information and materials. 
4. Intermediate skills in Microsoft Office Suite. 
5. Prior experience in Raiser’s Edge or a similar fundraising database is preferred. 
6. Prior customer service experience preferred. 
7. Must pass pre-employment drug screen (excluding THC) and full background check. 

The most competitive / strongest candidates will possess a combination of the following background, skills, experience, and knowledge. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed.   

1. Accurate keyboarding and data entry skills. 
2. Strong attention to detail and accuracy. 
3. Ability to prioritize and multi-task. 
4. Strong customer service orientation. 
5. Excellent communication skills, both verbal and written. 
6. Proven track record in maintaining confidentiality. 
7. Must review and agree to Association of Fundraising Professionals’ Code of Ethical Standards. 

Job Conditions: 

Work is performed in a variety of office environments and other locations inside and outside of the Food Share while using a telephone and sitting at a computer screen for extended periods. May lift, move and carry objects up to 40 pounds, such as boxes containing materials and other supplies. Will drive a personal or company vehicle to run errands. Will work or travel out of the local area and work outside normal working hours, such as evenings and weekends on occasion.   
 

Hybrid/remote/onsite requirements:  

This position requires onsite work hours to support Organizational needs. Limited remote work may be available with previous supervisors’ approval. 

The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies.