Technical Project Manager at Tyler Technologies
Tyler Technologies · Troy, United States Of America · Onsite
- Professional
- Office in Troy
Professional Services Troy, Michigan
Description
The Technical Project Manager handles several clients simultaneously. Organizing project information such as requirements, statuses, and schedules while having it available to report out to internal and external stakeholders.
Technical know-how and creative problem solving go hand in hand. Having the knowledge of how our products work together along with technical fundamentals such as database technologies and application architecture is essential to proposing solutions and workflows for our clients. Outside and diverse perspectives are highly valued as we look to draw on our partners’ and colleagues’ experiences to find the right tool or solution for the job at hand.
Where do Technical Project Managers come from? All sorts of career paths. Project management is the most important responsibility for this role. That does not necessarily mean we are looking for candidates that are PMP certified or have a Project Manager title in their resume. That experience and qualification is certainly helpful though! Software Engineers or Architects that have leadership experience or are ready to take that next step have been successful in this role. We are looking for team members that can embrace a leadership opportunity and drive project success across several functional organizations. Having a background in business fundamentals, strategy, operations, management, and consulting are valuable as well.
We are part of something bigger than ourselves at Tyler. We are making government more effective and efficient in how they run their local public safety systems. What we do saves taxpayers money and provides more access to justice for everyone.
Responsibilities
- Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
- Manage and assume accountability for all aspects of the projects related to upgrading of client software and services including:
- Acquiring and coordinating necessary resources to meet project needs.
- Planning and tracking all project activity.
- Guiding the client through release planning in support of the overall project schedule.
- Managing communication throughout the team and stakeholders.
- Assist with managing documentation and reporting status and issues.
- Identifying, reporting and managing risks; overcoming project obstacles.
- Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
- Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
- Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
- Work with Release Adoption team resources to communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings/communication with clients to ensure a smooth transition to the account team.
- Communicate with the Release Adoption staff and management regularly, ensuring timely delivery of scheduled work; seeking assistance as needed; and responding to directives that are issued to meet department goals.
- Perform other duties as assigned.
Qualifications
- Bachelor’s Degree in Business Management, Management Information Systems (MIS), Computer Science, or Computer Information Systems (CIS) or related field or relevant work experience
- Excellent project management skills
- Excellent interpersonal skills including verbal and written communication, teamwork, and client service skills.
Nice to Haves
- PMP Certification
- Enterprise Software Development Experience
- Management or Supervisory of software or technology projects
- Business Consulting experience
- AWS Certifications and/or project experience
- Public Safety Experience
