Technical Project Manager bei Tyler Technologies
Tyler Technologies · Troy, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Troy
Description
- Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
- Manage and assume accountability for all aspects of the projects related to upgrading of client software and services including:
- Acquiring and coordinating necessary resources to meet project needs.
- Planning and tracking all project activity.
- Guiding the client through release planning in support of the overall project schedule.
- Managing communication throughout the team and stakeholders.
- Assist with managing documentation and reporting status and issues.
- Identifying, reporting and managing risks; overcoming project obstacles.
- Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
- Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
- Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
- Work with Release Adoption team resources to communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings/communication with clients to ensure a smooth transition to the account team.
- Communicate with the Release Adoption staff and management regularly, ensuring timely delivery of scheduled work; seeking assistance as needed; and responding to directives that are issued to meet department goals.
- Perform other duties as assigned.
- Bachelor’s Degree in Business Management, Management Information Systems (MIS), Computer Science, or Computer Information Systems (CIS) or related field or relevant work experience
- Excellent project management skills
- Excellent interpersonal skills including verbal and written communication, teamwork, and client service skills.
- PMP Certification
- Enterprise Software Development Experience
- Management or Supervisory of software or technology projects
- Business Consulting experience
- AWS Certifications and/or project experience
- Public Safety Experience