Operation Breakthrough is a not for profit organization that helps children who are living in poverty develop to their fullest potential by providing them a safe, loving and educational environment.  Operation Breakthrough strives to support and empower the children’s families through advocacy, referral services and emergency aid.

JOB SUMMARY

This position will work closely with both the IT Specialist and the Director of Program Administration to provide IT support to the organization as well as work on special projects for the CFO/COO.

QUALIFICATIONS 

• Moderate IT experience, including simple programming, hardware readiness, and basic issues resolution 
• Basic software expertise including Microsoft Office and Google Mail, Docs, and Sheets, and agency focused software
• Some basic programming language skills preferred
• Must have AI application familiarity
• Strong project management skills for coordinating special initiatives across HR, IT, and facilities

ESSENTIAL FUNCTIONS

• Assist current IT Specialist with IT issues for approximately 200 employees.
• Assist with setup when new technology/equipment is acquired.
• Maintain organization’s intranet.
• Will be troubleshooting simple IT issues.
• Will be assisting in assuring that all new employees have the necessary computer equipment to efficiently function at their job.
• Will be working closely with the Director of Program Administration and CFO/COO on various projects such as process improvement initiatives, capital improvement coordination, and policy database management.
• Will be responsible for ensuring projects for agency-wide events/days are scheduled and all components for such are in place prior to the day of.
• Will be assisting in ensuring all technology/communications equipment is set-up, and coordinating of logistics for special external events.
• Other Duties as assigned (may include setting up the request for bids for new services, receiving and reviewing bids with the Controller, scheduling meetings for the COO to meet with companies to finalize bids, and other projects as assigned).

COMPETENCIES

• English Language:  Speaking, understanding, reading and writing of the English language.
• Interpersonal Skills:  Interact respectfully with others.  Manage conflict effectively, gain respect and confidence of others.  Demonstrate sensitivity to the needs and feels of others and develop and maintain solid working relations with other staff, families and volunteers.
• Problem-Solving:   Identify problems, use good judgment and make decisions based on facts, sound reasoning and weighing of possible outcomes.
• Critical Thinking:  Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Organizational Skills:  Show superior organization skills, prioritizing multiple projects and tasks to meet deadlines while dealing with changes and interruptions.  
• Professionalism:   Model appropriate behavior, personal appearance, language and communication skills for staff members as well as children.   
• Project a positive and honorable image for oneself and Operation Breakthrough.
• Confidentiality:   Maintain confidentiality with regard to staff, children and families according to established guidelines.
• Diversity:   Sensitive to diversity and cultural orientation.  Accept interpersonal differences and deal effectively with others regardless of level or status.
• Communication:   Listen, perceive and interpret what others are communicating.  Obtain needed information from others and convey information both verbally and in written form in a way that is understandable by a wide range of audiences.
• Dependability:   Serve as a role model in following policies and procedures, using time wisely, being on time, reporting, doing whatever it takes to get the job done and following through on commitments.
• Life-long Learning:  Continuously engage in gaining new knowledge and skills in technology.  Stay up to date on changes which occur in the field.

WORKING CONDITIONS

Indoors

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee.