GSD Global Services PEF Specialist, English with Spanish Preferred at Church (The Church of Jesus Christ of Latter-day Saints)
Church (The Church of Jesus Christ of Latter-day Saints) · Riverton, United States Of America · Hybrid
- Senior
- Office in Riverton
The Global Services Department is a service organization dedicated to supporting leaders, members, and the workforce. This position engages in the objectives of the GSD to help others come unto Christ by providing expert Perpetual Education Fund (PEF) program support for students and leaders in a simple and efficient way. Our support of the PEF program enables Church members from around the world to have access to higher education opportunities. The blessings of higher education have the potential to change individual and family lives for generations.
This experienced support position exists to review, analyze, and resolve difficult PEF issues while also approving PEF payments and helping participants and leaders resolve issues through chat and email. This is an individual contributor, senior para-professional role.
This is a part-time position that requires working 20/hours weekly. Under the current Alternative Work Arrangement (AWA) for this position, the incumbent may be working from home up to 4 days with at least 1 required day in the office each week; therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs.
Learn more about the GSD HERE!
Responsibilities
- Reviews and approves PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver. These reviews include examining and verifying the proper forms and information are attached/included in the payment requests. This review helps safeguard PEF program funds from abuse and fraud.
- Follows specific disbursement review procedures that are different based on area and country. These review procedures will range from simple to complex.
- Analyzes and resolves difficult PEF questions received from participants and leaders from multiple countries, only escalating the most difficult issues.
- Identifies and reports system issues based on user feedback.
- Communicates with participants regarding questions and disbursement issues through chat, email, and occasional phone calls.
- Identifies and escalates undocumented process variances related to disbursement approvals, chat support, and case work while performing daily tasks.
- Works independently from others under limited supervision.
- The work will be evaluated based on timeliness, efficiency, and accuracy metrics. Delays in our work will impact on the participant’s ability to attend school.
Qualifications
- High School diploma
- 3 years of related experience in customer service, payment/contract analysis and processing, and/or post high school education
- Fluency in reading, writing, and speaking Spanish and English strongly preferred
- Ability to become a PEF subject matter expert
- Demonstrate strong verbal and written communication skills with the ability to handle confidential matters dealing with participants' personal finances
- Must possess a high degree of proficiency in computer databases and applications
- Must be able to work at a computer station for extended periods of time
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
- Associate degree
- Excellent written and verbal communication skills in a second language
