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Product Support Specialist at New Pig

New Pig · Duncansville, United States Of America · Onsite

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PRODUCT SUPPORT SPECIALIST

At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We want customer-service focused, innovative, fun-loving employees to help create a positive and productive work environment.

New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies. 

Position located at our Duncansville, PA location. Shift is 8:30am-5pm.

Responsibilities:  

  • Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
  • Moving customers through the buying journey from application discovery to closure of the sale
  • Answering technical questions about our product line to internal and external customers
  • Troubleshooting and resolving product problems and issues
  • Participating in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
  • Assisting in developing and editing technical information for the catalogs, website, content pieces and other promotional material
  • Conducting research projects in support of market research, product development, product management, and marketing
  • Staying up-to-date on product, industry, and regulatory subjects by completing research and training
  • Adhering to New Pig’s Safety, Environmental, and Quality standards
  • All other duties as assigned

  

Requirements:  

  • Bachelor's Degree in Environmental Science, Chemistry, Biology, Safety Science or related field, or equivalent combination of education and experience
  • Knowledge of environmental and workplace regulations derived from formal study and hands-on application
  • Excellent interpersonal skills
  • Ability to work in a faster-than-average work environment
  • Ability to continually multitask in an efficient manner
  • Previous customer support/service experience preferred
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