- Senior
- Office in Scottsdale
Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
About the Role:
As a significant contributor to the Company’s back-office support and administrative team, this role will be responsible for the configuration, maintenance and optimization of our NetSuite ERP platform. This is accomplished by working closely with key stakeholders and functional teams across the company to elicit and analyze business and user requirements, studying new or existing system capabilities, designing application and resource processes, recommending system controls and protocols, constructing workflow charts and diagrams, and writing specifications. We are looking for someone who not only understands NetSuite inside and out, but also has a strong desire to help streamline operations, improve system efficiency, and ensure data integrity across departments.
About the Team:
Symmetry’s Finance & Business Operations Systems team is growing and scaling with the company! Within this team, our Enterprise Applications group is responsible for the software applications that support our internal business processes. As our business scales and becomes more complex, this role will complement existing team members creating a fully-staffed group responsible for a robust, mature, efficient, and predictable operating model for all of Symmetry to partner with.
Here’s what you’ll do day-to-day:
- System Management & Optimization
- Configure, customize, and maintain NetSuite to ensure optimal performance, security, and adoption.
- Perform system audits, manage user roles and permissions, and oversee regular updates and enhancements to ensure NetSuite meets business needs and objectives.
- Deliver daily support to end users, promoting best practices to enhance their knowledge and proficiency in NetSuite.
- Customization & Automation
- Develop custom workflows, scripts, dashboards, saved searches, and reports to automate and improve business processes.
- Troubleshoot system issues, perform regular systems audits, and maintain documentation of configurations and customizations.
- Integrations & Data Management
- Develop and implement strategies to enhance system accuracy, efficiency, and functionality with NetSuite and integrated systems.
- Lead integrations with third-party systems (e.g., CRM, payroll, BI tools) to ensure seamless data flow.
- Monitor data integrity, perform imports/exports, and conduct regular data audits.
- Support & Training
- Provide ongoing technical support, troubleshoot user issues, and act as the first point of contact for NetSuite-related questions.
- Provide subject matter expertise and hands-on technical contributions to major initiatives, including enterprise application integration development, data warehouse maintenance and continuous improvement, and business intelligence.
- Create documentation, conduct training sessions, and develop user guides to drive adoption.
- Process Improvement & Reporting
- Collaborate with Finance and other teams to map current processes, identify efficiency gaps, deliver enhancements, and lead new initiatives.
- Build and maintain KPIs, dashboards, and analytics to support data-driven decisions.
Here’s what we’re looking for:
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field
- 8+ years of experience as a NetSuite Administrator with a high proficiency in SuiteScript, SuiteFlow, SuiteBuilder, SuiteTalk, Saved Searches, Workflows, Form Layouts, and integrations to other business applications, experience working alongside accounting teams, as well as an understanding of accounting functions.
- Strong strategic thinking and business acumen with the ability to design and align enterprise application initiatives to business objectives, optimizing solid processes and supporting a data-driven decision model.
- Proven experience working across the organization and ability to build strong relationships and trust across the organization, powered by exceptional interpersonal skills.
- Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.
- Ability to manage multiple stakeholders and competing priorities, demonstrating urgency, timely delivery, and adaptability to changing business needs.
- Significant experience with leading internal projects, gathering and documenting design requirements and able to work through problems with stakeholders directly. Strong understanding of financial modules (GL, AP, AR, Revenue Management) and OneWorld/multi-entity configurations (a plus). In addition, hands-on experience with third-party integration platforms or middleware.
- Preference for NetSuite Administrator or Consultant certifications.
- Demonstrated familiarity with compliance standards (e.g., SOX, GDPR) and agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our cash compensation amount for this role is targeted at $120,000/yr to $143,000/yr in Scottsdale & most remote locations, and $154,000/yr - $184,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.
Working at Symmetry
Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.
Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
About our products
Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.
Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.
