Manager In Training - Rooms Division at None

PRIMARY FUNCTION: Manager In Training - Rooms Division (MIT)

DEPARTMENT: Rooms

REPORTS TO: Front Office Manager

SUMMARY:

The purpose of the Rooms Division Manager in Training program is to develop an individual passionate about the hospitality industry and with long-term goals of becoming a hotel Rooms Division Manager. This position will rotate through several departments within the Rooms Division, acquiring the skills necessary to become a Supervisor or Assistant Manager at the end of the 12-month period. The duration of training spent in each rotation are based on the needs of the hotel, as well as the individual placed in the role, and may be subject to change.

KEY RESPONSIBILITIES:

Front Office (6 Months)

In the Front Office department, the management trainee will become acquainted with the Concierge, Bell, Valet, and Front Desk Agents, observing and participating in all related tasks and duties. 

The management trainee will conduct the daily operations of the Front Desk along with the Duty Manager to ensure smooth communications and maximum guest satisfaction in accordance with The Dewberry’s standards of excellence. Further tasks include but are not limited to the following: 

• Acting as the main point of contact for guests and other hotel departments in the absence of the Duty Manager. 
• Ensuring efficient guest check-in and check-out. 
• Ensuring FD and PBX follow established policies and procedures. 
• Ensuring that guest opportunities and problems are resolved in a satisfactory and timely fashion.
• Guiding and training new hires at the Front Desk. 
• Assisting the Front Office Manager with various projects, including but not limited to: payroll, valet parking, scheduling, recruitment, and training. 
• Reviewing arrivals and departure reports. 
• Checking all VIP and special requests reservations, blocking their room accordingly and communicating with related departments to ensure the highest attainable level of guest satisfaction. 
• Reviewing of daily room availability. 
• Checking status of departures, relaying all pertinent information to fellow management trainees in the department as well as the Duty Manager and shifts team members. 

Guest Services and Reservations (3 Months)

In the Reservations department, the management trainee will work alongside the Reservations Manager to improve knowledge and skills pertaining to Reservations & Revenue Management. Tasks and duties include but are not limited to: 

• Answering reservation calls and assisting with reservation procedures.
• Maintaining friendly and polite phone etiquette. 
• Learning sales and negotiation techniques to maximize revenue from bookings. 
• Assisting with travel agent bookings. 
• Learning the group booking process and transient sales procedures. 
• Learning room allocation strategies.
• Gaining knowledge of revenue reporting systems and credit policies.

Housekeeping (3 Months)

In the Housekeeping department, the management trainee will work alongside the Executive Housekeeper to improve knowledge and enhance skills in the following: 

• Control, storage and recordkeeping of inventory, supplies, materials, uniforms and linens.
• Observe and participate in the responsibilities of Room Attendants and Public Space Attendants.
• Learn and conduct inspection procedures.
• Gain a knowledge of proper staffing levels and assist with scheduling staff.
• Learn The Dewberry’s emergency and safety procedures. 
• Maintain seamless communication with the Front Desk team.
• Generate occupancy lists and other Housekeeping reports as necessary.
• Attend and participate in department meetings.
• Learn strategies for handling guest complaints.

Additional Duties

The management trainee will be given special projects including but not limited to: 

• Uniform room organization and controls. 
• Housemen special projects and Housekeeping staff line-up training projects.
• Assisting with the day-to-day operations of the Housekeeping department. 
• Providing training, coaching, and counseling to all Housekeeping employees. 
• Participating in the hiring process, including interviewing, training, and evaluating job performance. 
• Providing ongoing training and development to all positions. 
• Managing administrative duties, including payroll and operating expenses.

QUALIFICATIONS: 

• College degree or international equivalent required.
• Previous Front Office experience in a luxury property preferred.
• Previous customer service and general computer experience required.
• Property Management Software experience preferred. 
• Active learner with a strong sense of curiosity and problem solving capabilities.
• Ability to prioritize tasks and work under pressure.
• Independent worker who is proactive and takes initiative.
• Welcoming and warm personality with excellent verbal and written communication skills.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. 

ABOUT THE DEWBERRY:

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. 

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined^TM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.