Program Developer - 4737 at BronxWorks

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

The BronxWorks Homeless Outreach Team (HOT) is a mobile unit that works with homeless individuals on the streets, 24 hours a day, 365 days a year. Since 1995, we have helped street homeless people obtain appropriate services, move to safer environments, and get placed in permanent or long-term transitional housing. The team is composed of outreach workers, case managers and social workers and also partners with psychiatric and medical providers to connect clients to appropriate care.

RESPONSIBILITIES:

• In service of providing high-quality, responsive, client-centered, data-driven services and while working as part of the management team: 
• Assist supervisor and other senior staff with setting (and monitoring progress toward) department performance goals that are consistent with Department of Homeless Services Shelter Performance System metrics 
• Proactively develop methods and strategies to ensure consistent audit-readiness and perform internal audits as necessary 
• Work closely with Program Director to ensure program is operating and providing services in compliance with contract and regulatory requirements (e.g., OTDA 491 regulations, Callahan Consent Decree, etc.) 
• Attend training in BronxWorks Assistance with Self Administration of Medication policy and procedure and assist Director of Social Services in maintaining fidelity to model  
• Train staff as necessary in areas above 
• Monitor data and program performance in real time, track trends, and suggest data-informed modifications or improvements to policies, procedures, or workflows 
• Oversee Consumer Satisfaction and Client Grievance policies and procedures (e.g., development and administration of regular client satisfaction survey, aggregation of client suggestions left in anonymous suggestion boxes, impartial evaluation and response to client complaints, participation in and appropriate documentation of Client Advisory meetings) and make recommendations to management team based on client input gathered through these channels.  
• Oversee development and implementation of comprehensive operations manual for facility that is scale able for future needs or projects 
• In coordination with the supervisor and other senior staff,prepare proposals for development/expansion/continuation of programs 
• Oversee asset management and tracking and perform regular asset audits (using Asset Panda database) 
• Assist supervisor in preparing reports to funding sources 
• Assist with developing (and monitoring adhering to) corrective action plans for areas of program that are not meeting performance expectations 
• Attend monthly department meetings and provide updates on Key Performance Indicators (KPIs) 
• Submit reports to supervisor on a monthly basis, or more frequently as required 
• Supervise other Quality Assurance staff in Adult Homeless Services Department as assigned 
• Perform additional duties as assigned

QUALIFICATIONS: 

• Bachelor’s degree in social work, public health, sociology, human services, or related field 
• Minimum 2 years’ experience in social services or related field 
• Strong oral and written communication, time management, and organizational skills are necessary 
• Proficiency in Microsoft Office suite (including strong Excel skills) and other standard business technology required 
• Basic understanding of data management and manipulation required 
• Familiarity with CARES and AWARDS databases a plus 
• Strong writing and oral communication skills 
• Strong presentation skills and ability to represent the agency at functions and meetings 
• Ability to collect and analyze Key Performance Indicators (KPIs) and outcomes 
• Excellent organizational skills 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for prolonged periods 
• Ability to occasionally lift and/or move up to 10 pounds 
• Ability to stand, walk, or sit for long periods of time 
• Ability to climb five flights of stairs 
• Ability to bend and retrieve objects and/or documents 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].

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