Homeoffice Patient Accounts Representative-REMOTE POSITION at Memorial Regional Health

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Supervisory-Specific Performance Expectations, Duties, and Responsibilities: o N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

• Call, send electronic messages, and send letters to patients with outstanding balances in effort to make collections.
• Greeting patients over the phone in a friendly and courteous manner.
• Ability to work with all members of the financial team to assist with patients accounts.
• Efficiently verifying mailing address, contact phone number, insurance and other demographic information.
• Evaluates patient accounts for Bad debt status, reaches out to patient to set up payment plans.
• General understanding of Patient Accounts to help patient understand bills and insurance payments.
• Analyze financials and establish payment arrangements on high dollar deductible plans, co-pays and self-pay accounts.
• Effectively, navigate EMR to find proper documentation and forms.
• Accurately update patient’s information in EMR system.
• Must meet established productivity and quality guidelines.
• Provides estimated quotes for prompt pay discount or time of service discount.
• Post cash and credit card payments.
• Answer incoming phone calls from patients, physicians and other sources related to financial questions.
• Correctly and professionally document financials and patient interactions within EMR for financial clearance and counseling.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Attends all applicable workshops
  • Responsible to monitor supervisor directed indicators.
  • Train others in department when needed.
  • Follow communication, expectations, and guidelines and polices.
  • Follow CHOICE Behavioral Standards.
  • Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.
  • Performs other duties as assigned.

• Organization-Specific Performance Expectations, Duties, and Responsibilities:

  • Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing the organization in a positive and professional manner.
  • Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff, and vendors.
  • Adheres to MRH attire/dress code per policies and procedures.
  • Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
  • Completes annual education, training, in-service, and licensure/certification requirements; and attends departmental and organizational staff meetings or reads meeting minutes.
  • Maintains patient confidentiality at all times.
  • Reports to work on time as scheduled; completes work within designated timeframes.
  • Actively participates in departmental and organizational performance improvement and continuous quality improvement activities.
  • Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and federal regulations and policies.
  • Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, the public, and staff.

  QUALIFICATIONS:

  Minimum Requirements:

  • Must be at least 16 years of age (21 for driving positions with a valid driver’s license)
  • Must be able to legally work in the United States.
  • Must be able to pass a background check.
  • Must be able to pass a drug screening and breath alcohol test (if applicable)
  • Must complete employee health meeting.
  • 2 years of Customer Service related experience.

  Required Education/Licensure/Certification:

  • High School Diploma or equivalent preferred
  • Unencumbered License/Certification (if applicable)

  Experience:

  • Familiar with Medical Terminology helpful.
  • Past knowledge of all Microsoft Office products.
  • Bilingual preferred.
  • Follow CHOICE Behavioral Standards.

  o Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.

• Position Classification:  Non-Exempt

  Compensation Range: $19.10 to $28.64

  Benefits:  Medical, Dental, Life, Retirement, Paid Time Off