Coordinator: VA CH 33, Third Party Billing, and Refunds at Webster University

Responsibilities for this position include performing a variety of advanced accounting operations requiring the application of accounting / business office practices, policies and procedures. The incumbent will identify and solve complex problems using analytical and problem-solving abilities. Uses independent judgment within established parameters. Maintains confidentiality regarding all matters pertaining to the Business and Finance division. Reports to the Assistant Bursar.

• Supports the office with third-party billing and refunding duties.
• Resolve Veterans Affairs - Chapter 33 student account overpayment issues.
• Maintain the VA Open Debt Listing of all open Chapter 31 and Chapter 33 school debts.
• Verify and post Webster University’s designated Yellow Ribbon share onto eligible student.
• Perform journal entries and prepare Concur reporting for VA refunds.
• Create complex student account audits and analyzes student account credit balances to determine best course of action for VA and non-VA student accounts.
• Prepares billing and refund reports as well as Standard Operating Procedure Manual for all duties.
• Examines and processes appropriate paperwork related to third-party billing and refunds.
• Communicates with parents, students and staff related to billing and collection, financial aid, and refunds processes and policies under FERPA guidelines.
• Play an important role by assisting in the handling of BankMobile and manual check refunds.
• Monitor stale dates on refund checks and suggest necessary course of action.
• Collaborates with Financial Aid to return aid due from refund
• Proactively and independently, handle tuition account problem resolution.  
• Independent thought required to identify accounts requiring problem resolution in registration, tuition billing, application of financial aid, and refunds.
• Maintain a working Standard Operating Procedures for own duties, as well as the VA Ch33 Post 9/11 program as a whole.
• Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.