Hub Manager at West Marine

We are looking to fill our Hub Manager postion which is focused on delivery and order fullfillment. This leadership position supervises our delivery team and ship to store and in-store execution. You are the in store point of contect for our Pro customers as well. You will work closely with the store team and our Field Pro Sales team.

Job Summary:

This job summary describes a Hub Manager role at West Marine, with a focus on achieving sales goals and ensuring operational excellence. West Marine’s mission centers around serving boaters by exceeding expectations in every interaction, aiming to build customer loyalty. The company fosters a safe, inclusive, and drug-free workplace, supporting equal opportunities for all employees.

Supervisory Responsibilities:

• Drive sales growth by providing an exceptional customer experience and surpassing annual sales targets.

• Oversee all aspects of Hub operations, scheduling, and minimizing inventory shrink.

• Coach and develop associates to maintain high performance and positive workplace culture.

• Ensure a high-quality work environment that supports productivity and staff satisfaction.

• Passion for coaching, mentoring, and growing team members to support effective store operations.

• Lead by example by actively engaging with customers to ensure their boating needs are met.

• Strong ability to prioritize, plan, and adapt to drive results and meet business objectives.

• Skilled in training associates on handling diverse transactions to enhance customer checkout experiences.

• Capable of overseeing Omni-Fulfillment operations to ensure seamless order processing and delivery.

Duties/Responsibilities:

• Collaborate with the PRO Market Team to expand and support the local customer base.

• Drive sales by ensuring timely and accurate delivery of products to customers.

• Work with the Store Manager to schedule staff in alignment with demand.

• Manage and prioritize orders using the Order Entry System.

• Ensure the Hub and team reflect West Marine’s brand standards and service quality.

• Deliver excellent customer interactions, resolving issues to maintain satisfaction.

• Schedule and execute order picking to meet SLAs for fulfillment.

• Maintain smooth pick, pack, and shipping processes.

• Oversee all OMNI orders for both in-store pickup and delivery.

• Train store staff to effectively support all customers’ business needs.

• Coordinate transfers, special purchases, and ensure accuracy in stock management.

• Monitor past-due orders and incoming product transfers.

• Prepare necessary paperwork for product deliveries and coordinate van deliveries.

• Maintain clean, organized work areas to support order flow, ensuring tools and supplies are readily available.

• Available for a variable schedule, including nights, weekends, and some holidays.

• Perform additional tasks as assigned to support Hub and/or retail operations.

Required Skills/Abilities:

• Exceptional verbal and written communication skills for effective customer and team interactions.

• Outstanding customer service skills with a focus on creating a positive experience and building loyalty.

• Proven sales abilities to drive growth and support business objectives.

• High attention to detail with strong organizational abilities to manage tasks efficiently.

• Ability to meet deadlines consistently, even in high-paced situations.

• Strong analytical skills to identify issues and implement effective solutions.

• Excellent supervisory skills to lead, motivate, and develop team members.

• Ability to prioritize tasks effectively and delegate as needed to ensure smooth operations.

• Ability to function well in fast-paced and sometimes stressful environments.

• Proficient in Microsoft Office Suite or related software for managing daily tasks and reporting.

Education and Experience:

• High school diploma or equivalent required.

• Minimum of two years of relevant experience required.

Physical Requirements:

• Continuous standing and walking throughout the retail space.

• Ability to wear and communicate through a headset continuously.

• Frequent climbing, bending, stooping, and twisting.

• Occasionally operate equipment, including forklifts.

Other Requirements

• Must be at least 21 years old

• Must maintain a valid driver’s license and satisfactory driving record

• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

• Willing to submit to a criminal background check

• Must be able to pass a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program

To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/ . Join us at West Marine and help us provide the best boating experience for our customers!