Revenue Support Generalist at Town of Mammoth Lakes, CA

About the Department

DEFINITION
Perform office and field work involving the collection, inspection, investigation, and compliance with the Town Municipal Code, ordinances, and state and local regulations. Perform journey-level accounting and clerical work involved in the maintenance of financial or statistical records in an accounting system.  Ensure efficient and effective enforcement of, and compliance with, Transient Occupancy Tax (TOT), Tourism Business Improvement District (TBID) assessment, Short Term Rental (STR) activity, and Business Tax Certificate (BTC) requirements.

This is a temporary, part-time position intended to assist the Revenue Team of the Town of Mammoth Lakes with lodging compliance.

SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from the Revenue Accountant, and indirect supervision from the Finance Director.

Position Duties

Duties include, but are not limited to:

• Provide customer service face-to-face, over the phone, and via email in regards to answering general questions and assisting customers with filing business tax certificates and remitting TOT and TBID.
• Address public inquiries via the TOT Hotline, mail, email, and at the front counter regarding TOT, TBID, and BTC requirements.
• Provide defined reports to supervisors and others on a monthly basis, or as needed.
• Prepare monthly invoices and related correspondence for the issuance of delinquent notices. 
• Receive payments for various taxes, user fees, and other revenues received through the mail, over the counter, and through the online payment system. Post payments received to appropriate accounts. 
• Prepare Business Tax Certificates, Certified Property Authorization Numbers, and Certified Property  renewal notices. Maintain and update records relating to certification of businesses. Interface daily with online data mining technology to track STR activity within Mammoth Lakes; generate daily, weekly, and monthly reports tracking STR registrations, booking activities, certification, and TOT  compliance. 
• Receive and respond to complaints regarding illegal transient rentals, illegal businesses, and non-remittance of assessments, taxes, and fees.
• Investigate possible violations; field work/photograph evidence; use websites and technology to identify violations; compose letters; issue notices of violation, infraction, and/or misdemeanor citations for non-compliance; perform follow-up investigations to ensure compliance; develop and maintain accurate and complete case files in accounting systems.
• Track compliance and enforcement efforts in subsidiary registers and accounting system; ensure accurate revenue is recorded in general ledger accounts.
• Assist with front counter duties, including cashier and reception duties when assigned.
• Perform related duties and execute special projects as assigned.

Minimum Qualifications

Knowledge of:

• Terminology used in financial record keeping.
• Basic accounting and mathematical principles.
• Code compliance procedures.
• Zoning and Finance ordinances. 

Ability to:

• Interact with the public in a professional manner, while providing accurate information and resolving customer inquiries.
• Multitask while delivering exceptional service to internal as well as external customers.
• Establish and maintain effective working relationships with those contacted in the course of operations.
• Follow Town policies and procedures.
• Read, interpret, understand, and effectively communicate the requirements of the Town’s Municipal Code, regulations, and policies.
• Plan, organize, and schedule.
• Communicate clearly and concisely orally and in writing. Understand and carry out instructions.
• Maintain financial and statistical records.
• Perform varied clerical work.
• Understand, learn, and utilize computer hardware/software to streamline daily activities.
• Operate a motor vehicle.
• Prepare routine reports and presentations.

Experience and Training:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education:
High school diploma or GED supplemented by specialized training/education in accounting, code compliance, or a related field is preferred. 

Experience:
Experience working with the public in a customer service capacity is required. One year of responsible bookkeeping experience, general accounting duties and/or code compliance is preferred.

Comprehensive knowledge of written English and Microsoft Office programs is required. Experience using Caselle, GIS, Mono County Parcel Viewer, Civic Plus, Deckard Technologies, Rentalscape, or Xpress Bill Pay is highly desirable. 

Licenses:
Possession of, or ability to obtain within the state-required timeframe of ten (10) days from hire date, a valid State of California Class C Driver’s License with an acceptable driving record. Must pass an appropriate background check prior to the hire date.

Other Qualifications

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.