- Junior
- Office in Houston
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Job Title: IT Desktop Support Technician
- Diagnose, research, and resolve endpoint technical issues
- Responsible for deskside and remote support for operating systems, local applications, and access to a server or cloud-based applications
- Utilize, create, and maintain documentation for existing and new systems
- Travel to remote Company business sites as needed
- Configure and support company softphones and telephony systems
- Works on special projects or research as needed.
- Support Cybersecurity tools
- Assist with LAN/WAN management
QUALIFICATIONS:
Education/Knowledge:
- Associate degree in STEM field or equivalent experience
- Strong knowledge of operating systems
- Strong knowledge of M365 and other desktop-based and cloud-based applications
- Strong knowledge of TCP/IP networks
- Strong knowledge of Active Directory concepts and administration utilities
- Strong troubleshooting skills
- Current Certification: A+, Network+, Security+, Cisco, Microsoft or ITIL
Experience/Skills:
- One year experience troubleshooting hardware, software, and networking
COMPETENCIES:
- Interest and aptitude for developing Cybersecurity skills
- Must be customer focused and team-oriented
- Solid verbal and written communication skills
- Able to handle multiple tasks simultaneously and prioritize
