Poker Shift Supervisor at Saracen Casino Resort

Job Summary: 

The Poker Shift Supervisor is responsible for overseeing the day to day operation of the Poker Room during the assigned shift.  All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

Essential POSITION Functions and Responsibilities: 

• Manages the operation of the Poker department during assigned shift.
• Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements.
• Ensures that organizational and regulatory policies and procedures are understood and adhered to.
• Handles customer and employee disputes that may arise and settles disputes in a manner that expresses excellent customer service as well as ensuring that the best interests of the Saracen Casino Resort are considered at all times.
• Monitors any and all unusual activity between team members and/or patrons for possible collusion and/or circumvention and relay all such information to the Poker Supervisor and the Compliance Department in a timely manner.
• Shall communicate all suspicious play of all patrons who are participating in defrauding DCR or its guests in a timely manner.
• Shall assist the Poker Supervisor, along with any or all of the following; the Table Games Shift Supervisor, Security Shift Supervisor, and Beverage Shift Supervisor, in identifying patrons who are causing a disturbance in the Poker Room and any of its games.
• Evaluates team member performance and provides feedback on a regular basis as well as through Saracen’s established evaluation process.  Make recommendations to the Poker Supervisor in order to assist the Poker Department with recruitment, interviewing, hiring, training, recognition, evaluation, coaching, discipline, and other personnel related issues.
• Ensures that the Poker department is scheduled efficiently and correctly.
• On a daily basis, ensures staffing levels are commensurate with business levels.
• Performs payroll duties including submitting timecards and sign-in sheets in a timely manner, maintaining accurate and up-to-date attendance records and personnel files for all Poker team members.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Poker team members.
• Ensures that the Poker Department presents a professional and clean environment for both team members and guests.
• Communicate regularly with team members and keeps them informed and updated on all Poker Room and Casino events and activities.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members.
• Meets the attendance guidelines of the job.
• Adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings as warranted.
• Assist in other projects as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a daily/weekly schedule.
• At all times acts as a role model and always presents oneself as a credit to Saracen Casino Resort and the Poker Department.

QUALIFICATIONS/REQUIREMENTS 

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or equivalent required.
• Prefer three years of dealing and one year of Casino or Poker Supervisor experience.
• Successful candidate must be an experienced, results oriented, and hands-on professional.
• Must demonstrate leadership, fairness, and sensibility to the customers and team members.
• Must possess ability to instill a sense of pride and provide leadership with all subordinates.
• Must possess excellent communication skills.
• Must possess basic computer skills, with at least a rudimentary knowledge of MS Word, Excel and Outlook Express.
• Ability to write routine correspondence and to speak effectively to the public; guests and team members.
• Must have the ability to deal effectively and interact well with all customers and team members.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to obtain and maintain a Gaming License.
• Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must be able to work nights, weekends and holidays as required.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.  
• Respond to visual and aural cues.
• Able to work in fast-paced, stressful environment.
• Able to lift up to 25 pounds and carry up to 15 pounds.
• Able to bend, reach, twist, and grip items while working at assigned table.
• Operate in a mentally and physically stressful situation.

Saracen Safety

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

The Saracen Casino Resort is an Equal Opportunity Employer.