Teller/MSR I at Pacific Service Credit Union

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you? 

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents. 

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount 

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

ABOUT THIS ROLE:     

At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service.

As an MSR, you are the face, and frontline of the Credit Union. You are energized by the opportunity to help people and are committed to delivering on Pacific Service Credit Union's promise of exceptional service experiences. You assist in basic support of a members financial journey such as teller transactions, account maintenance, account opening and lending needs.

 ESSENTIAL JOB FUNCTIONS: 

• Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions.
• Analyze members' needs and identify solutions through our robust products and services that would strengthen the financial future of those you assist, achieving set goals along the way.
• Deliver excellent service while assisting members and non-members with common banking transactions such as withdrawals, transfers, payments, and basic account maintenance.
• Build lasting relationships with members through strong interpersonal skills, communication skills, and trust.
• Open basic accounts and process loan applications for both new and existing members
• Provide financial health follow-ups both in person, or remotely, including outbound calls to existing members
• Promote the Pacific Service Credit Union brand by supporting business and community development efforts such as community and corporate events.
• Perform daily reconciliation and balancing of an individual cash drawer.
• Perform basic IRA transactions using the appropriate forms, process deposits and withdrawals, and answer basic IRA questions.
• Assist branch management with reconciliation and balancing of the Vault, Cash Recycler, ATM.
• Identify and recommend ways to continuously streamline or improve work processes and environments, as well as embrace the evolving technology and tools used to assist members.
• Understand and comply with all applicable federal and state laws and banking regulations such as those related to Bank Secrecy Act (BSA), OFAC, and anti-money laundering, as well as the policies and procedures of Pacific Service Credit Union.
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

 SUPPORTING FUNCTIONS:

• Provide relief for other positions in all branches, as requested.
• Perform other duties as assigned by the Branch Manager.

 COMPETENCIES:

The following competencies are essential for success in this role:

• Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to coworkers, works cooperatively in group situations, works actively to resolve conflicts
• Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed
• Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe
• Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively
• Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service
• Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations
• Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice

These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.

 REQUIRED MINIMUM QUALIFICATIONS:     

Education:

• High School diploma or equivalent required.

Experience:

• One-year of customer service experience required; previous experience in a credit union or bank preferred.
• Ability to effectively communicate with/manage difficult members and situations and handle general public in challenging situations is required.
• Confident and comfortable in speaking with members about their financial goals to cross sell appropriate products/services.
• Aptitude to perform basic accounting functions, including exceptional arithmetic skills.
• Cash handling experience with ability to perform daily reconciliation and balancing of a teller cash drawer.
• Capacity to use keyboard, 10-key calculator and all other general office equipment.

PREFERRED QUALIFICATIONS:          

• Excited about the opportunity to help people, face-to-face

 PHYSICAL REQUIREMENTS:

• Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone.
• Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs.
• Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents.
• Mobility: Ability to move around the office to attend meetings or assist colleagues as needed.
• Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required.
• Visual Acuity: Ability to view and read computer screens and related documentation with accuracy.
• Ability to sit or stand at a desk for extended periods of time, with the option to adjust to a sit/stand desk to accommodate comfort.

 OTHER INFORMATION:

Hours Required:

The ability to work required branch hours Monday through Friday. Hours and locations will fluctuate as business needs and business development activities dictate.

Travel Requirements: Less than 10% local travel required.