ASC Account Management & Debt Recovery Officer at Director Leisure Culture & Communities

Salary: £31,537 - £33,699 

Hours per week: 37 hours 

Temporary/Fixed term: 6 months 

Interview date: To be confirmed following shortlisting

Finance – Shaping Wiltshire’s Future 

We are assembling a dedicated Task & Finish group to lead a focussed project on Adult Social Care Deceased Debt Recovery. This initiative aims to ensure fair, lawful and compassionate resolution of debt relating to Adult Social care charges prior to the customers death – balancing financial accountability with sensitivity.  

You will work collaboratively across the team with 4 Debt Recovery Officers, 2 Senior Debt specialists and Contentious Legal advisor working from the investigation stage, using every available resource to seek full resolution.  

This is a unique opportunity to contribute to a high impact project that blends legal, financial and human considerations.  

• You will need a Strong attention to detail and data accuracy 
• Empathy and professionalism in sensitive conversations 
• Experience with financial systems, case work or public sector processes 
• Ability to work independently and collaboratively in a structured workflow with a creative solution focussed attitude 
• Experience of ContrOCC, LAS and SAP highly advantageous 
• Working knowledge of Deceased Debt 

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!

Please download and read the role description and person specification carefully before you apply as well as Our Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Louise Acraman, Finance Operations Delivery Manager, at [email protected].

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process 

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!