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Security Officer at Hebrewseniorlife

Hebrewseniorlife · Dedham, United States Of America · Onsite

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Job Description:

Position Summary:

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

We are currently seeking per diem candidates who are available to work a minimum of one 8-hour shift per month (24 hours per quarter), with availability primarily on weekends (Friday through Sunday).

Key Responsibilities:

  • Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
  • Serve as the point of contact for emergency responders until their arrival on campus
  • Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
  • Ensure resident check-ins are logged in accordance with policy and procedures
  • Track transportation movements and coordinate with drivers to ensure timely and safe service
  • Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
  • Maintain clear and professional records of calls and incidents
  • Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
  • Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications:

  • Strong verbal communication, situational judgment, and multi-tasking ability
  • Calm and composed demeanor under pressure
  • Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
  • Familiarity with radio dispatch, emergency procedures, and access control systems a plus
  • Customer service experience in healthcare, residential, or hospitality settings preferred
  • Valid driver's license preferred but not required
  • Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
  • BLS, EMT, or First Responder certification preferred (or willingness to obtain)
  • High school diploma or equivalent required

Physical Requirements:

  • Must be able to sit for extended periods in a control room setting
  • Must be able to communicate clearly over phone and radio
  • Ability to lift, pull, or push up to fifty pounds.

This role is ideal for individuals who value being part of a mission-driven community and enjoy contributing to a calm, safe, and responsive environment for older adults. Per diem staff are considered a vital part of the Security team, especially during weekend and holiday coverage.

Remote Type

On-site

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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