Communications Agent at Hustle Notice Biz
Hustle Notice Biz · Columbus, United States Of America · Onsite
- Professional
- Office in Columbus
Communications Agent
Location: Columbus, OH
Employment Type: Full-Time
Salary Range: $52.500 - $65.000 yearly (based on experience)
Employment Type: Full-Time
Salary Range: $52.500 - $65.000 yearly (based on experience)
Swipe Say Easy As a Communications Agent, you will play a pivotal role in bridging the gap between our organization and the community we serve. Your primary responsibility will be to manage both inbound and outbound communications with a focus on providing exemplary service to our clients and stakeholders.
Key Responsibilities
- Serve as the primary point of contact for inbound and outbound communications from clients and stakeholders.
- Ensure timely and professional responses to all inquiries via phone, email, and social media channels.
- Develop and maintain clear and effective communication strategies that align with organizational objectives.
- Monitor and analyze communication trends and feedback to improve overall client satisfaction and service delivery.
- Collaborate with internal teams to gather information and resources needed to assist clients effectively.
Skills, Knowledge and Expertise
- Bachelor's degree in Communications, Public Relations, or a related field.
- Proven experience in a communications or customer service role, preferably in a fast-paced environment.
- Exceptional verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using communication tools and platforms, including social media, email, and CRM software.
- Demonstrated ability to work collaboratively within a team-oriented environment.
Benefits
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
