SCA Personal Comp Sup Tech - SAFB FS at Work Services Corporation
Work Services Corporation · Wichita Falls, United States Of America · Onsite
- Professional
- Office in Wichita Falls
Summary/Objective
The Technical Support Specialist will provide technical support for WSC IT infrastructure with emphasis on Department of Defense (DOD) equipment and software in support of the Food Service contract at Sheppard Air Force Base.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support and troubleshoot food service applications including those used for procurement, point of sale (POS), and inventory & recipe management.
Support and troubleshoot onsite hardware including computers, printers, cash registers and various peripherals.
Perform required and preventive maintenance on government supplied IT equipment.
Track and inventory government supplied IT equipment on a specified schedule.
Communicate and coordinate with the 82 FSS IT Support Office and Air Force Headquarters as needed for technical and support activities.
Manage access and accounts for users with need to know for various DOD applications.
Assist with tracking and enforcing required training for users with access to various DOD applications.
Provide help desk support for WSC IT resources to ensure timely and effective resolution.
Assist with asset management and maintenance activities for WSC IT resources according to WSC policy and procedure.
Continuously update knowledge, skill, and understanding through collaborative & self-directed learning to adapt to the rapidly changing technology landscape and to WSC’s unique business needs.
Competencies
Strong analytical thinking & problem-solving skills.
Excellent verbal and written communication.
Proficient in MS 365 (Outlook, Teams, Word, Excel).
Supervisory Responsibility
None
Work Environment
Office is located on Sheppard AFB. Work locations may include dining facilities and other WSC offices and/or government offices/buildings. Conditions can include extreme temperatures and loud environments.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the frequent use of hands to finger, and reach with hands and arms is required. This would require the ability to lift files, open filing c
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