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Front Desk Attendant at BIAC Colorado

BIAC Colorado · Denver, United States Of America · Onsite

$39,124.00  -  $41,600.00

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PRIMARY FUNCTION:  Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors.

This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother’s Redevelopment Property Management staff to support residents and Resource Navigators.  Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability. 

This is a full time position with a schedule of Monday - Wednesday 7:00 am - 7:00 pm.  

  • Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
  • Elevate questions/concerns to the Resource Navigation team and/or Brother’s Property Management team as appropriate.
  • Monitor residents and visitors entering and exiting the property. 
  • Complete incident book entries and other reports as needed before the end of your shift.
  • Ensure the property common areas are clean, safe, and well maintained.
  • Understand and implement Visitor Policy
    • Ensure visitors enter and exit the building within the time allotted within the house rules.
    • Ensure visitors sign in and out.
    • Inform residents of visitors’ arrival and ensure that residents escort visitors in and out of the building.
  • Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.
  • Answer the front desk phone and forward calls to the appropriate contact.
  • Monitor security cameras to ensure the safety of everyone inside the premises.
  • Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
  • Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.

 

Required Qualifications

  • Ability to communicate effectively both orally and in writing.
  • Possess knowledge and willingness to learn and utilize a trauma informed approach.
  • Must be at least 18 years of age.
  • Ability to work in a team setting and display clear and professional boundaries.
  • Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
  • Ability to deescalate individual and situations when needed.
  • Background Check (completed by BIAC)
  • Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.

Preferred Qualifications

  • Bilingual (English and Spanish)
  • Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
  • Experience interacting with individuals experiencing homelessness.
  • Experience interacting with criminal justice-involved individuals.
  • Experience with crisis management procedures.
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