Technical Services Supervisor - Technology and Media Services at Mid-Michigan Area Public Schools Consortium
Mid-Michigan Area Public Schools Consortium · Flint, United States Of America · Onsite
$96,304.00 - $107,051.00
- Professional
- Office in Flint
- Position Type:
Technology - Date Posted:
8/27/2025 - Location:
Davis Education Center - District:
Genesee Intermediate School District Additional Information: Show/Hide - Assesses local area network and wide area GenNET operations with technical staff, directs network operations improvements, and engineers high-level network resolutions.
- Researches, analyzes, and recommends equipment and software purchases, and resolves connectivity issues and pre-engineered designs.
- Develops a technical services plan, policies, and procedures to maximize the use of GenNET for voice, video, and data applications.
- Schedules, supervises, and evaluates staff in the assigned area, ensuring equipment and software are installed to meet timelines and user training requirements.
- Coordinates equipment installation and training with the Information Systems Supervisor, the Director of Technology Services, and the Assistant Superintendent of Technology and Media Services.
- Conducts customer needs assessments to determine present and future technical service training and retraining requirements.
- Ensures documentation is developed to support current and future technical service applications.
- Manages Technical Services Contracts for districts, including network support, shared services support, and VoIP.
- Evaluates and makes recommendations for product purchases.
- Manages all technical facilities of GISD and GenNET.
- Ensures equipment is operational and performing optimally.
- Oversees all systems maintenance and back-up.
- Performs the highest level of troubleshooting, diagnosis, and determines the need for outside technical assistance.
- Establishes and oversees a system of user support and consultation services related to network and systems design.
- Establishes and facilitates advisory committees on software/equipment applications in the assigned area.
- Establishes systems for security and disaster recovery.
- Coordinate E-Rate projects to ensure compliance with program requirements and timelines.
- Develops and manages Requests for Proposals (RFPs) to secure necessary services and equipment.
- Leads district Cybersecurity efforts, coordinated with the Director of Technology Services and the Assistant Superintendent of Technology and Media Services.
- Designs and coordinates network application procedures.
- Supervises the technical services staff and assists the Assistant Superintendent of Technology and Media Services in evaluating assigned support staff.
- Consistently models Win-Win leadership.
- Represents the GISD on various local, state and national planning committees as assigned by and in cooperation with the Assistant Superintendent of Technology and Media Services
- Participates in budget development and implementation.
- Participates in the development of pricing models.
- If you do not have access to a scanner, plan to bring this documentation, if you are selected to interview.
- Transcripts printed from the Internet are not acceptable.
- Please do not send paper documentation to Human Resources.
| Technical Services Supervisor - Technology and Media Services | JobID: 33485 |
Technical Services Supervisor - Technology and Media Services
ABOUT US AND OUR CULTURE
At the Genesee Intermediate School District, we are collaborators, leaders, educators, and support staff delivering instructional programs and services in general education, special education, and career technical education to 64,000 students, their families, and over 8,500 educators. GISD values its staff and cultivates positivity in the workplace as we all work together to carry out our mission of leadership, service, and innovation – partnering for success!
GISD promotes a collaborative work environment with a strong emphasis on teamwork and professional growth. We are committed to fostering a positive and supportive culture where all staff members feel valued and respected. Our dedication to professional development is demonstrated through initiatives such as resources for professional learning, mentorship programs, and leadership skill development. We are devoted to creating a thriving organizational culture that benefits not only our staff, but also the students and families we serve.
To learn more about the GISD culture, please click the link below:
GISD Standards, Personalized Service and Quality Programs
SALARY AND BENEFITS
Salary: $96,304 - $107,051 anually, commensurate with experience and qualifications
Benefits: Our comprehensive benefits package includes health insurance with five different plans, dental and vision coverage, life and disability insurance, voluntary insurance options, and a supplemental life program. Employees are entitled to sick time, vacation time, bereavement days, holidays, and longevity pay. Flexible spending accounts (FSA) or healthcare savings accounts (HSA) are available based on the elected medical plan. Additionally, retirement savings plans are provided through the State of Michigan Office of Retirement Services (ORS). These benefits are available after just one full day of employment.
LOCATION
2413 West Maple Avenue
Flint, MI 48507-3493
ROLE AND ESSENTIAL DUTIES
The Technical Services Supervisor is responsible for assessing and directing Technical Operations for GISD, GenNET, and Shared Technical Services (STS). Responsibilities include supervising all aspects of network, systems, video, and PC operations and as well as supervising, mentoring and evaluating technical staff. Also works with the entire Technology and Media Services team to resolve operational issues across the customer base. Manages STS Contracts and builds relationships with STS district staff, including local district administration and points of contact. Responsible for making recommendations on hardware, software, infrastructure, and connectivity issues. Screens, interviews, and recommends new staff for employment. Responsible for maintenance of Disaster Recovery and Incident Response Plans. Responsible for creating Requests for Proposals (RFPs).
Essential Duties (May include, but not limited to):
Other Duties:
QUALIFICATIONS
Education:
Bachelor's degree required; in telecommunications, network engineering, computer science, open systems technology or related area. College courses, training, and/or specialty certificate in job classification; Technical certifications/training desired.
Experience:
Minimum five years experience supervising technical and support staff related to planning, developing and implementing large scale technology systems involving voice, video (distance learning/media distribution), and data telecommunications systems. Experience with large fiber optic networks preferred.
Skills/Other:
Knowledgeable of network topologies to include Gigabit Ethernet, TCP/IP, routers, switching devices, remote monitoring systems, internet, wide scale deployment of applications via fiber optic cable. Project and operations management skills and experience. Capable of working in a fast-paced, dynamic environment. Must be able to adapt to changing priorities and to assimilate new knowledge quickly and effectively to incorporate the products and outgrowths of evolving technologies. Ability to manage and document multiple projects. Strong teamwork, interpersonal communication and problem-solving skills. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and the constituent school districts and vendors in the service area. Demonstrate honesty, integrity, and professionalism at all times. Ability to work a flexible workday and work week. Ability to exercise good judgment and make decisions in accordance with board policies and established administrative operating procedures.
DEADLINE AND APPLICATION PROCESS
Current GISD employees who wish to apply for the vacancy should apply online using the job postings link accessible from the home page of the GISD website. Under the job postings category, select the link titled Current Genesee ISD Employees - click here for vacancies, located under the "Internal Staff" heading.
External candidates may apply by selecting the Apply link above and completing the online application and uploading a resume.
Join us in shaping the future of education. Interested candidates should submit their resume, cover letter, and any other relevant documents to the GISD Human Resources department. Applications will be reviewed on a rolling basis until the position is filled.
Join a forward-thinking team that makes a lasting impact on students, families and the community.
Apply today to become a part of the Genesee Intermediate School District team!
An Equal Opportunity Employer
Apply today to become a part of the Genesee Intermediate School District team!
An Equal Opportunity Employer
Additional benefits
Receive jobs via email
