In-Person Patient Outreach Coordinator at COPE Health Solutions
COPE Health Solutions · New York City, United States Of America · Onsite
- Junior
- Office in New York City
The In-Person Patient Outreach Coordinator provides field-based member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This person will build strong relationships with members and providers to stay engaged in member medical care and medication adherence. In-Person Patient Outreach Coordinators are committed to removing the member’s barriers to care by identifying critical resources for members, helping them navigate through health care services and systems, and promoting member health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff, to support positive client health outcomes.
FLSA Status | Non-Exempt | Salary Range | $26-30 per hour |
Reports To | Director | Direct Reports | None |
Location | New York | Travel | 100% |
Work Type | Regular | Schedule | Full Time |
Position Description:
- Field-based outreach to engage assigned members to close identified quality gaps.
- Receive a daily contact list of assigned members to outreach.
- Complete in-person outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
- Establishes close relationships with and serves as a point of contact for members and providers, specifically IPAs in the health plan’s network, as well as other contracted value-based organizations.
- Complete all required onboarding and training to master the standard work process and assignment.
- Track outreach progress daily for each assigned member in a manner defined by the project team (spreadsheet, dashboard, etc.).
- Attend daily huddle with the Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
- Communicate with assigned member Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians, and other health care providers) to facilitate member care.
- Observe and report the assigned member's self-administration of medication.
- Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
- Maintain strict confidentiality in accordance with CHS and client health plan policies.
Position Expectations:
- Behave professionally and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
- Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
- Be punctual for scheduled work and use time appropriately.
- Perform duties in a conscientious, cooperative manner.
- Perform the required amount of work in a timely fashion with a minimum of errors.
- Be neat and maintain a professional appearance.
- Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.
- Open to traveling 100% to assigned member provider sites across New York State as needed, preference given to candidates in the New York market.
- Closely engage with the Project team to master the standard work process.
- Successfully meet assigned member outreach KPIs.
- Meet or exceed all assigned member outreach targets for client health plan by closely tracking and reporting progress to the Project team in a manner defined by Project leadership.
- Complete all required training curricula/materials.
