In-Person Patient Outreach Coordinator bei COPE Health Solutions
COPE Health Solutions · New York City, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in New York City
FLSA Status | Non-Exempt | Salary Range | $26-30 per hour |
Reports To | Director | Direct Reports | None |
Location | New York | Travel | 100% |
Work Type | Regular | Schedule | Full Time |
- Field-based outreach to engage assigned members to close identified quality gaps.
- Receive a daily contact list of assigned members to outreach.
- Complete in-person outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
- Establishes close relationships with and serves as a point of contact for members and providers, specifically IPAs in the health plan’s network, as well as other contracted value-based organizations.
- Complete all required onboarding and training to master the standard work process and assignment.
- Track outreach progress daily for each assigned member in a manner defined by the project team (spreadsheet, dashboard, etc.).
- Attend daily huddle with the Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
- Communicate with assigned member Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians, and other health care providers) to facilitate member care.
- Observe and report the assigned member's self-administration of medication.
- Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
- Maintain strict confidentiality in accordance with CHS and client health plan policies.
Position Expectations:
- Behave professionally and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
- Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
- Be punctual for scheduled work and use time appropriately.
- Perform duties in a conscientious, cooperative manner.
- Perform the required amount of work in a timely fashion with a minimum of errors.
- Be neat and maintain a professional appearance.
- Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.
- Open to traveling 100% to assigned member provider sites across New York State as needed, preference given to candidates in the New York market.
- Closely engage with the Project team to master the standard work process.
- Successfully meet assigned member outreach KPIs.
- Meet or exceed all assigned member outreach targets for client health plan by closely tracking and reporting progress to the Project team in a manner defined by Project leadership.
- Complete all required training curricula/materials.