
- Professional
- Office in Chippenham
No day will be the same - here are some of the highlights
- Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
- Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
- On-Premise maintenance: Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
- Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
- Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
- Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
- Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
- Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
- Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
- Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
- Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.
What you'll need to succeed
Essentials:
- Hands-on experience or qualification in IT administration, especially in infrastructure implementation, operation, or optimisation.
- Previous experience in roles such as 3rd Line Engineer or Office 365 Administrator, with broad exposure to IT systems and tools.
- Deep knowledge of Microsoft Office 365, including configuration, policies, automation, and security (Defender ATP)
- Confident administering Entra ID, Group Policy, Exchange (On-Prem/Online), PowerShell, IPSec, patching, and VPN configuration
- A proactive mindset—ready to dive in, understand existing systems, and drive improvements
- A team player who shares knowledge and supports the wider IT function
- Comfortable working hybrid, with team office days on Wednesdays and increased presence during probation or as needed
- Confident handling escalations and communicating directly with users to resolve issues effectively
- Knowledge of: Windows Server, VMWare, Nutanix, Arctic Wolf, Unitrends
- Familiarity with ITIL and Microsoft certification pathways
- App support or exposure to compliance and information governance in regulated environments
- Experience with server room migrations, firewalls (e.g., Juniper), Watchguard, Cisco, Meraki, SFTP, and security best practices
- Understanding of data and cyber security principles
- Experience using Power Platform, participating in BCP/DR planning, or working with VOIP/Teams Direct Routing
- Exposure to Azure, AWS, ADO, or database administration
Benefits you can rely on
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.