Programme Associate at Ambition Institute

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

• Support cross-programme operations activity, including but not limited to our digital and technological provision, assessment activity, programme policy and cross-team programme delivery processes.
• Utilise project plans and work plans to keep track of project progress, milestones, deadlines and risks.
• Support the handling of in-bound queries from both internal stakeholders (e.g., Programme delivery teams and wider divisions/departments) and external stakeholders (e.g., Department for Education), escalating where appropriate in line with agreed escalation policies.
• Support with NPQ technology change by highlighting query trends and user acceptance testing.

• Support the coordination and monitoring of NPQ participant and Delivery Partner data, including submissions of this data to the Department for Education by agreed milestones for funding and contractual purposes.
• Support the production of internal reports relating to participant and Delivery Partner data, in line with organisational governance policies and processes.

• Implement clear, accurate and engaging communications with internal and external assessors, 
• Tracking of assessor training, communicating clear expectations of the role and ensuring that assessors complete training by the specified deadlines.
• Support moderation and quality assurance of the assessment process, including data collection, formatting and timetabling.
• Maintain accurate data on shared systems accessible to other teams, including details of assessor qualifications and expertise, etc.
• Assist Programme delivery teams with communications and support plan for participants who have upcoming NPQ assessments, in addition to working collaboratively with the Assessment team to ensure all required NPQ assessment processes and outputs are met.

• The role may be required to support on contract management and reporting e.g., with the Department for Education or individual stakeholder contracts.
• Administrative support to NPQ programme operations and delivery.
• Work collaboratively across the programme faculty on faculty-wide priorities. 

• Excellent organisation, planning and prioritisation skills with excellent attention to detail.
• Excellent communication skills (written and oral), both externally and internally, and experience of using these to support the delivery of programmes/projects and/or programme operations. 
• Ability to work independently and use own initiative to respond positively to change and/or to challenging situations with a desire to seek solutions and make improvements.
• Strong team player with the ability to seek advice and/or input from across different teams where required.
• Good analytical skills, with the ability to interrogate data and identify trends. 
• Good understanding of what makes a positive customer/stakeholder experience 

• Good working knowledge of Microsoft Excel.
• Experience in using CRM (Customer Relationship Management) systems including Salesforce. 

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…