Assistant General Manager at JustFoodForDogs, LLC

Job Title: Assistant General Manager

Reports to: General Manager

Location: Manhattan Beach, CA

Company: JustFoodForDogs, LLC

Job Type: Full-time, Exempt 

Job Summary

Love dogs? Crazy about cats? Join us in making a difference for pets everywhere! The Assistant General Manager is responsible for the overall performance of a JustFoodForDogs store, including delivering consistently high customer service, developing and managing team members, and driving store-level financial results. This role requires a hands-on leader capable of overseeing both sales and kitchen operations while making key decisions independently.
 
Key Responsibilities

Team Leadership:

• Directly supervises the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
• Work with team leaders to recruit, on-board and train new team members.
• Work with team leaders to approve staff schedules.
• Serve as a role model for company values and protocols, setting the tone for culture within the store.
• Work with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions.
• Maintain effective merchandising and product display.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.

Marketing:

• Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations. 

Operations:

• Work with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards.
• Work with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).
• Work with team leaders to receive deliveries and accurately organize/manage back-room inventory.
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution. 

Finance:

• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
• Monitor and ensure the secure handling of cash. 

Other:

• Effectively implementing strategic change initiatives.
• Provide weekly and monthly performance reporting packages. 
• Ability to build, lead and motivate effective teams
• Ability to handle the pressures of simultaneously coordinating a wide range of activities
• A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
• Clear, concise written and verbal communications
• Analytical and problem-solving skills
• Attention to detail
• Comfort with change (as we are a rapidly growing business)  

Competencies and Qualifications

• At least one year of experience as a General Manager or
• Assistant General Manager within the retail industry
• High School Diploma or equivalent; College degree preferred
   

Live Our Mission – At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet.

Be a Team Player – JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work.

Maintain a Positive Attitude – At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace.

Deliver Results – We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results.

JUSTFOODFORDOGS is an Equal Opportunity Employer. 
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.