Perioperative Quality Analyst at Mass General Brigham / North Shore Medical Center, Inc.
Mass General Brigham / North Shore Medical Center, Inc. · Salem, United States Of America · Hybrid
- Professional
- Office in Salem
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.Essential Functions:
• Support and educate users on the use of applications. Prepare end-user training materials.
• Create and run reports as needed
• Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
• Understand user requirements; translate these into functional requirements and assist user with submission for software updates.
• Develop and execute user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Assist in identifying and recommending best practices for business analysis, training, and end user support functions.
• Manages surgeon preference cards with correct supplies and instrumentation/ equipment- adapts quickly to changes within the preference card
• Manages materials and items within the surgical department, assigning them to preference cards and ensuring charge capabilities are in place
• Aligns surgical instrumentation sets on cards to be available for surgical procedures to fulfill physician needs for every service and procedure
• Tracks card item usage making recommendations for changes and updates to lists
• Understands the OR/CSR processes and the relationship of accurate cards to allow staff to prepare case carts in all services
• Works closely and collaboratively with OR nursing staff and SPD staff to ensure card updates are accurate and timely
Qualifications
Education
- Bachelor's Degree Information Systems preferred
Experience
- Prior experience working as a CSR or Surg Tech strongly preferred.
- Experience in information technology, working with business or clinical systems 2-3 years required and Experience providing training and support to end users
Knowledge, Skills and Abilities
- Ability to effectively translate business requirements to functional requirements.
- Possess strong interpersonal skills to effectively communicate with technical and non-technical staff.
- Ability to effectively conduct small to mid-sized meetings, both formal and informal.
- Ability to learn quickly and share insights with teammates.
- Strong written and verbal communication skills including facilitation and presentation.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
