Operations Manager at SBM Management Services

Description

• Continuous Learning & Development: The program spans approximately six weeks, providing hands-on experience, mentorship, and structured learning plans covering all aspects of managing SBM’s fast-paced client facilities. Graduates have the opportunity to secure a managerial position within one of SBM’s accounts.
• Team Management: Develop and apply interpersonal and leadership skills to foster a positive, motivated team environment. Responsibilities include employee development, performance feedback, recruitment, and staff planning.
• Collaborative Teamwork: Work in a dynamic team environment, providing operational support, management training, problem-solving, and engaging with senior leadership.
• Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
• Travel Opportunities: Gain exposure to different client sites by supporting new transitions and collaborating with key team members nationwide.

• Develop and manage work schedules to ensure service efficiency.
• Assign and oversee personnel routes and schedules, ensuring compliance.
• Conduct inspections and evaluations for quality, safety, and service adherence.
• Monitor inventory, supplies, and equipment usage.
• Research and implement operational improvements.
• Address and resolve customer service requests in collaboration with management.
• Assist in executing company policies, goals, and strategic initiatives.
• Assess facility space utilization and assist with planning budgets and modifications.
• Participate in long-term planning, conceptual designs, and capital investment strategies.
• Coordinate contract proposals, specifications, and documentation.
• Ensure compliance with safety regulations (OSHA, ADA, FLSA, etc.).
• Serve as a liaison between customers, employees, subcontractors, and clients.
• Maintain contractor relationships and oversee contract execution.
• Conduct and attend meetings to ensure real-time communication across all levels.
• Support HR-related concerns, including interviewing, coaching, and training.
• Travel may be required.

• Bachelor’s degree or equivalent professional experience.
• 4+ years of experience in facility management or similar.
• Experience in supervisory or managerial roles.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and general computer skills.
• Strong customer service, problem-solving, and project management abilities.
• Ability to interpret, analyze, and respond to inquiries from customers, regulatory agencies, and business stakeholders.
• Excellent presentation, training, and coaching skills.
• Preferred: Active/Transferable DoD TS Clearance.
• Relocation required if a local opportunity is unavailable.

This role offers a fast-paced, hands-on leadership development experience with significant career growth potential within SBM. Apply today and take the next step toward a rewarding managerial career!