Manager, Applications at Evergreen Residential Holdings, LLC
Evergreen Residential Holdings, LLC · Charlotte, United States Of America · Onsite
- Professional
- Office in Charlotte
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
We are seeking to add an experienced Property management professional to our team to manage the Applications team & process. In this highly visible and dynamic position, you will be responsible for leading the application team, overseeing application processing, compliance with Housing Choice Voucher and company requirements, and final approval decisions. The role emphasizes a resident-focused approach, team leadership, process accuracy, and collaboration across Leasing, Property Management, and Compliance teams to ensure seamless applicant experience.
This is an office-based position based in Charlotte, NC.
The Role: This position includes, but is not limited to, the following responsibilities:
- Team Leadership & Oversight
- Supervise & guide Application Specialists in all aspects of the leasing application process.
- Assign, prioritize, and monitor workloads to ensure timely completion of applications.
- Provide ongoing coaching, training, and performance feedback to team members.
- Process & Compliance Management
- Oversee initiation and follow-up on documentation during the lease application process.
- Ensure accurate completion of the underwriting process and verification of required documents.
- Monitor compliance with Housing Choice Voucher program requirements & company policies.
- Maintain quality control and consistency in CRM documentation.
- Final approval or denial of all lease applications, ensuring decisions aligning with company criteria, fair housing laws, and program guidelines.
- Customer Experience & Communication
- Serve as the escalation point for complex applicant concerns or issues.
- Ensure high-touch communication and support for prospects and residents throughout the application process.
- Promote a problem-solving approach rather than complaint-driven interactions.
- Collaboration & Reporting
- Partner with Leasing, Property Management, and Compliance teams to ensure seamless applicant transitions.
- Track and report on application status, team productivity, and processing timelines.
- Recommend process improvements to increase efficiency and accuracy.
- Other Duties as assigned by leadership.
Qualifications and Experience
- Bachelor’s degree business, accounting, or a related field (preferred)
- 5+ years of relevant Property Management experience, with min. 2 years of team supervision or management experience
- Proven leadership experience in property management, leasing, and housing program administration.
- Strong knowledge of Housing Choice Voucher (HCV) processes and application workflows.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in CRM systems and Microsoft Office Suite.
- Key Competencies
- Strong attention to detail and financial accuracy
- Ability to manage sensitive resident interactions with professionalism and empathy
- Excellent communication skills, both verbal and written
- Results-oriented, with a focus on improving recovery rates and reducing disputes
- Process-driven and highly organized – can effectively manage multiple priorities in a fast-paced environment
- Analytical thinking and problem-solving skills - able to think outside the box
- Able to efficiently manage large volumes of transactional data
- Adaptability in a highly dynamic working environment, demonstrating a strong work ethic.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
