Collections Coordinator - 12 Month Contract at PepsiCo

The Small Format Accounts Collections Analyst is responsible for the timely collection of a designated portfolio, which includes both national and regional accounts. Key responsibilities include maintaining account balances within targeted DCSO levels, conducting thorough risk assessments, and completing account maintenance reviews accurately and promptly to mitigate bad debt risk and protect cash flow.

PepsiCo Canada is recognized as one of Canada’s top 100 employers. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. Our product portfolio includes 22 world-famous, billion-dollar brands, from Gatorade to Quaker, Tropicana to Lay’s and more. We make hundreds of enjoyable foods and beverages that are loved throughout the world. PepsiCo's effort to help build a more sustainable food system represents a key element of the company's broader vision of accelerated, sustainable growth known as Winning with Purpose. As part of this vision, PepsiCo is striving to be a better company by further integrating purpose into the core of its business and brands and doing even more for people and the planet. Our purpose efforts include fostering a diverse and inclusive work environment, supporting the communities where we live and work, and improving choices in our portfolio through reformulations and new products.

At PepsiCo Canada, we are focused on delighting our consumers by delivering high-quality products and exciting brand campaigns. Our people are critical to our success and by supporting their personal growth and development and providing them with the tools they need to succeed, PepsiCo Canada is a company you will be proud to join!

What you can expect from us:

• Competitive compensation and comprehensive benefits designed to fit your unique needs
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• Inspiring positive change for people and the planet with sustainability goals
• A supportive team that will encourage your professional growth and development

• Manage assigned portfolio of accounts, including reconciliations, collections, and support for deductions management.
• Execute targeted collection strategies to improve period-end/monthly DCSO, cash flow, and other key performance indicators.
• Collaborate closely with the Sales team to resolve customer-specific requirements and reconciliation issues.
• Partner with the offshore processing team to ensure customer setup and maintenance requests are completed within 2 days.
• Address SAP job errors related to VersaPay payments, coordinating with IT for timely resolution.
• Oversee collections of NSF/unpaid balances for all AutoPay customers in VersaPay, working closely with field teams for resolution.
• Develop and redesign Standard Operating Procedure (SOP) documentation for the team.
• Support any other ad hoc requests as needed.

• Over 3 years of experience in credit and collections within a computerized environment, preferably using Oracle AR, managing high-volume major retail accounts.
• Strong reconciliation and analytical skills, with the ability to engage key stakeholders to resolve invalid deductions.
• Excellent verbal and written communication skills to collaborate effectively across cross-functional teams while maintaining customer goodwill and loyalty.
• Proficient in MS Word, Outlook, and intermediate to advanced Excel skills (including PivotTables and VLOOKUP).
• Technically adept, with preferred experience in SAP systems.
• Post-secondary diploma or degree in a business-related field such as finance or economics, or equivalent work experience.
• Strong time and desk management skills to prioritize tasks and meet deadlines.
• Ability to remain calm under pressure.
• Tactful yet assertive, with strong negotiation capabilities.
• Active listening skills to understand issues and deliver effective solutions.

What you can expect from us:

• Competitive compensation, benefits, pension, RRSP contribution and vacation time.
• A flexible working environment that promotes a healthy work-life balance.
• A dynamic and inclusive culture that promotes you to bring your whole self to work.
• A supportive team that will encourage your professional growth and development.
• An opportunity to be meaningful and impactful within your work and projects.
• An opportunity to give back to the community with our Always on Volunteer 360 program.
• An organization that aims to use their scale, reach and expertise to build a more sustainable world.

Why work at PepsiCo:

At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.