Reservations Manager at The Windsor Court

Description

We are seeking a dedicated and experienced Reservations Manager to oversee the Reservations function for our hotel. The ideal candidate will ensure that all reservations are handled efficiently and with a high level of customer service. This role involves managing the hotel switchboards and staff, participating in key meetings, and maximizing room revenue.

Key Responsibilities:

- Oversee the Reservations department, ensuring timely and friendly communication with guests.

- Manage hotel switchboards and staff to facilitate effective communication.

- Handle reservations efficiently, quoting available rates to maximize room revenue and average rate according to Avion standards.

- Participate in monthly Rooms Merchandising meetings and weekly Revenue Management calls.

- Ensure all job responsibilities are completed within the workday; management-level associates may need to work additional hours as necessary.

Requirements

 - Proven experience in hotel reservations management or a similar role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle multiple tasks.

- Proficient in hotel management software and reservation systems.

- Strong analytical skills to assess revenue management strategies.

We welcome applicants who are committed to providing exceptional service and contributing to the success of our hotel.