Help Desk Support at BEAT LLC

Job title: Help Desk Support

Location: Bethesda, MD

Clearance: Secret Clearance

Certs: CompTIA Security+

Full Time

Job Description:

• Ability to assist in the use of hardware, servers, printers, business software and operating systems. 
• Ability to resolve general hardware and software problems with customers having little or no background in computers. 
• Ability to conduct component level diagnostics. 
• Ability to maintain documentation for procedures and processes, as well as maintenance logs and equipment databases. 
• Ability to effectively communicate orally and in writing.
• Ability to troubleshoot and resolve issues with the use of remote support tools such as DameWare or Remote Desktop.

Qualifications:

• Extensive experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)
• Significant understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)
• Significant experience in understanding of Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
• Able to manage projects (coordinating with other branches of IT, team player)
• Preferred: Scripting, MAC experience, Some server experience

BEAT LLC Provides an Extensive Benefits Package Including:
  

• Matching 401(k)
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability
• Education Assistance
• Paid Holidays, Paid Time Off, and Sick Time Off