AV Coordinator at Metropolitan Transportation Commission, CA

About the Department

HOWEVER, THIS JOB POSTING MAY CLOSE EARLIER IF WE RECEIVE 75 APPLICATIONS BEFORE THE 9/14/25 DEADLINE. 

ABOUT MTC
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov.

ABOUT THE ROLE
The AV Coordinator will support users and maintain audio-visual systems on floors 1, 2, 5, 6, 7, and 8 at the Bay Area Metro Center in conference rooms and other shared services spaces on a daily basis. This includes front-line end user support for audio visual systems, as well as frequent testing, maintenance, and tracking of said systems. Support for live events at the Bay Area Metro Center will also be expected.

This position is required to be on-site full-time, Monday through Friday, at the Bay Area Metro Center (375 Beale Street, San Francisco, CA 94105).

Position Duties

• Maintain and support video conferencing technology across 40+ conference rooms.
• Conduct daily functionality tests on key conference rooms to ensure optimal performance.
• Perform bi-weekly tests on all remaining conference rooms to identify and resolve issues proactively.
• Provide on-site troubleshooting and maintenance services five days per week.
• Clean and sanitize displays and touch interfaces in all conference rooms regularly.
• Create and maintain a comprehensive, up-to-date database of all AV equipment and assets.
• Oversee the installation and integration of new AV equipment and systems.
• Manage relationships with third-party support vendors for equipment servicing and repairs.
• Assist with AV events on the first floor, including setup, configuration, and testing of AV equipment as needed.
• Assist with broadcast operations and support as needed.

Minimum Qualifications

Knowledge

• In-depth understanding of audio-visual (AV) equipment and systems, including video conferencing technology, displays, sound systems, and control interfaces.
• Familiarity with AV networking, cabling, and system configuration.
• Knowledge of troubleshooting techniques for AV hardware and software issues.
• Awareness of current AV technologies and trends.
• Understanding of basic database management for equipment tracking and inventory.
• Proficiency with AV-related software (e.g., AV control software, video editing tools) and business productivity tools (e.g., Microsoft Office).

Abilities

• Technical Troubleshooting: Respond to tickets, quickly diagnose, and resolve AV issues under pressure as part of front-line support.
• Organizational Skills: Maintain records, schedule maintenance, and manage multiple rooms and events.
• Customer Service Skills: Provide highly responsive, empathetic, and helpful service to staff.
• Communication Skills: Effectively interact with colleagues, vendors, and event staff, both verbally and in writing.
• Teamwork and Leadership: Collaborate with internal teams, supervise third-party vendors, and provide training to staff or users.
• Attention to Detail: Ensure all equipment is maintained, cleaned, and documented accurately.
• Physical Capability: Ability to lift and move AV equipment up to 50 pounds maximum.
• Adaptability: Respond to urgent issues and assist with special events as required.

MINIMUM QUALIFICATIONS

Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be:

Education and Experience:  Equivalent to completion of the twelfth (12th) grade and two (2) years of responsible technical experience troubleshooting and/or maintaining information technology applications, systems, and/or infrastructure.

PREFERRED EDUCATION

• Associate or bachelor’s degree in a related field such as electronics, audio/visual technology, information technology, communications, or a similar discipline is preferred.
• Equivalent experience may substitute for formal education in some cases.
• Additional coursework or certifications in AV technology, networking, or project management are beneficial.

PREFERRED EXPERIENCE

• Hands-on experience with AV equipment installation, maintenance, and troubleshooting (2–5 years preferred).
• Experience overseeing or assisting with AV events, setups, and live support.
• Experience managing equipment inventories and working with third-party vendors or support teams.
• Experience in customer service or technical support roles is advantageous. 
• Certifications such as AVIXA CTS or manufacturer-specific credentials are a plus.

Other Qualifications

EMPLOYMENT REQUIREMENTS
Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.  

DISABILITY
The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.

APPLICATION ASSISTANCE

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