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Patient Support Specialist I at Spectrum Health & Human Services

Spectrum Health & Human Services · Buffalo, United States Of America · Onsite

$35,360.00  -  $39,520.00

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Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time: 2550 Main Street, Buffalo

SUMMARY OF POSITION FUNCTION: 

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES: 

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Maintain a neat, organized workspace consistently
  • May require travel between sites to provide coverage for other support staff
  • Greeting and checking clients in upon arrival for their appointment
  • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
  • Answering and directing calls to the appropriate person
  • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
  • Collection, reconciliation and posting of all client payments
  • Sends/receives incoming and outgoing mail and faxes
  • Responding to high volume of email requests in timely manner
  • Attend meetings onsite and offsite as assigned
  • Other duties as assigned

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

  • High School Diploma or equivalent

EXPERIENCE:

  • One year work experience in work related field preferable
  • Flexible availability and willing to work nights and weekends.
  • Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. 

COMPENSATION: $17.00/hr - $19.00/hr

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