Country Life Retail Sales Lead - Full-time at The Country Life Shop - Kitchen Kettle Village

GUEST SERVICE RETAIL SALES LEAD

The Country Life Shop – Kitchen Kettle Village

Intercourse, Pa | $16 per hour | Full-time

 Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, 

 & We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays        
• Medical, Dental, Vision
• Penn Medicine HealthWorks
• 401(k)
• Paid Time Off
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

What You’ll Do

• Work with the store manager to grow the sales culture of the Country Life to maximize results, while maintaining and setting the example for outstanding guest service
• Be on the floor at all times unless assisting a guest with products or directed otherwise by the manager
• Greet guests, engage them in conversation and listen for opportunities to answer their questions and offer product suggestions
• Assist in Monitoring team member engagement with guests and assist the manager in training and ensuring our retail team delivers World Class Service to all guests
• Be an expert in product and furniture knowledge and be extremely comfortable with making product recommendations
• Be aware of the lines at the register and be prepared to help at registers when necessary
• Ensure product displays are attractive and maintained efficiently as directed by the manager and merchandising team
• Help oversee the cleanliness of the shop by ensuring team members are following cleaning lists and rotating displays as well as completing cleaning/organizing projects during slow periods
• Assist with all retail store physical inventory counting, adjusting, and discrepancy correction
• Be able to open and/or close the retail store as needed, and complete the daily deposit paperwork
• Be proficient in Fusion and AccuPos (POS System) and be capable of covering every position in the shop
• Be proficient with Microsoft products (Word, Excel, Outlook)

What You’ll Bring

• High level of confidentiality and ethical conduct
• Communication / Guest Focus
• Problem solving skills
• Diversity and Inclusion
• Customer service driven
• Attention to detail
• Stress Management / Composure
• Strong organizational skills and Coachability
• Computer skills
• Ability to adapt to a changing environment