- Professional
- Office in Atlanta
Description
Site Coordinator - Healthcare Operations Competitive Base Salary + Bonuses | Full Benefits | Career Growth AICA Orthopedics - Atlanta's Premier Healthcare Network (21 Locations)
Site Coordinator
Lead Daily Operations. Coach Your Team. Create Exceptional Patient Experiences.
Ready to advance your healthcare management career? Join AICA Orthopedics and lead front-line operations while ensuring every patient feels valued and cared for.
Why Choose AICA:
- Competitive base + performance bonuses
- Clear path to Practice Manager
- Full Benefits - Medical, dental, vision, 401(k)
- Service Excellence Focus - Lead patient-centered care
What You'll Do:
Daily Operations & Patient Experience
- Manage daily clinic operations ensuring smooth patient flow and welcoming experiences
- Ensure every patient is greeted with eye contact, genuine smile, and by name when possible
- Coordinate patient scheduling, insurance verification, and care transitions
- Maintain supply inventory and facility standards that support excellent patient care
Team Leadership & Training
- Supervise front desk and support staff with focus on exceptional patient service
- Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving
- Provide daily coaching on both operational efficiency and patient experience standards
- Manage staff schedules and ensure adequate coverage for consistent patient care
Performance & Compliance
- Track patient satisfaction scores, productivity metrics, and service quality
- Monitor compliance with HIPAA regulations and organizational policies
- Generate daily/weekly reports and implement improvement strategies
- Coordinate with Practice Manager on clinic performance and patient feedback
Requirements:
Experience & Skills:
- 2-3 years healthcare management or supervisory experience
- Medical office operations knowledge (scheduling, insurance, patient flow)
- Team leadership experience with customer service focus
- Strong communication and problem-solving abilities
- Service-oriented mindset with genuine care for patient experience
Preferred:
- Bachelors or Associate's degree in healthcare administration or related field
- Related experience in lieu of a degree will be considered
- EMR systems and practice management software experience
- Orthopedic or specialty clinic experience
- Personal injury/insurance coordination background
Success Metrics:
- Patient satisfaction scores and positive feedback
- Team performance in service delivery and efficiency
- Daily operations targets achieved consistently
- Compliance with regulations and quality standards
Career Growth Path:
Site Coordinator ? Practice Manager ? Regional Operations
Development Support:
- Comprehensive training in operations and service excellence
- Mentorship with Practice Manager and leadership team
- Cross-training opportunities across 21 locations
Ready to lead front-line healthcare operations and create exceptional patient experiences?
Apply now to join Atlanta's premier healthcare network!
Keywords: Site Coordinator, Healthcare Management, Medical Office Manager, Clinic Operations, Healthcare Leadership, Patient Care Coordination, Front Line Manager
Requirements
Experience & Skills:
- 2-3 years healthcare management or supervisory experience
- Medical office operations knowledge (scheduling, insurance, patient flow)
- Team leadership experience with customer service focus
- Strong communication and problem-solving abilities
- Service-oriented mindset with genuine care for patient experience
