Hybrid Virtual Loan Consultant at Scott Credit Union

Scott Credit Union is looking to hire a full-time Virtual Loan Consultant to join our amazing Consumer Lending team. This position works Monday thru Friday normal business hours, with a Saturday rotation schedule.  

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - I take pride and ownership in all we do.
Diversity - I am committed to fostering a diverse, equitable, and inclusive work environment.
Growth - I encourage the professional development of our employees.
Integrity - I maintain the highest ethical standards.
Service Excellence - I am devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2025, the twelfth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as a Virtual Loan Consultant

Under the supervision of the Loan Center Supervisor, responsible for executing SCU’s member engagement model to inform and educate members on consumer lending products and services offered by SCU. Maintains a deep knowledge of SCU’s lending products and services and displays the ability to determine how these services can enhance and broaden a member’s financial picture. Responsible for providing direct support for members using the credit union’s electronic and self-service loan channels. Requires an ability to communicate effectively with prospective and current members via telephone, email, and video (i.e. Skype) and chat. Consultant will represent the credit union in a positive and professional manner.

• Provides direct support for online loan applications
• Perform prompt, efficient and accurate processing of member loan requests, including data input, documenting loans, and booking designated unsecured loans.
• Analyze potential lending and cross selling opportunities involved in each lending situation to further assist the borrower as well as increase the credit union’s lending portfolio.
• Accountable for meeting individual sales and lending goals through the online/mobile channels.
• Responds timely to member online loan application via telephone, email and chat.
• Operates computer to accurately access account information, support telephone applications, and generally update member account transactions and information.
• Performs such other lending functions as required and assists others to complete tasks and work assignments.
• Assist with the telephone loan line and application processing during peak times, or when designated by management team.
• Responds to routine member inquiries regarding lending products, services, and applications.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you a positive person who enjoys working as part of a team?
• Are you organized while maintaining accuracy and completing tasks?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• A High School Diploma or GED 
• Experience working in a financial institution or call center
• Personal computer experience, including Microsoft Office products

Preferred Qualifications That Could Set You Ahead:

• Consumer lending experience
• Mobile device experience to include iOS, Android or Windows 10
  

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.