Hybrid Pharmacy Technician at AM Health Partners

JOB SUMMARY:
The Pharmacy Technician is to provide pharmaceutical services to nursing facilities and behavioral healthcare centers’ residents in a manner that maximizes quality and patient safety as regulated by Tennessee State Law, CMS, DEA and nursing facility guidelines.

ESSENTIAL JOB DUTIES:
To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.
Input:
• Process and enter new admissions/readmissions
• Manage and enter refill orders
• Route all incoming fax documents to the proper department
• Dispensing pharmacy technician duties as needed
Dispensing:
• Assist Pharmacist in mixing, packaging and labeling pharmaceuticals
• Pull and prepare orders including cycle fill and control substances
• Prepare night box inventory for weekly delivery
• Produce medication labels/delivery manifest for medication orders
• Prepare medications for delivery and end of day tote closure
• Prepare narcotic medication and maintain narcotic records
• Assist with pre-packing of medications
• Input pharmacy technician duties as needed
• Provide dispensing assistance under the supervision of a licensed pharmacist
• Process daily workflow to provide timely and efficient medication delivery
• Assist with inventory control
• Actively participate in quarterly physical inventory count
• Other duties as assigned

JOB REQUIREMENTS:
• Communicate information effectively to supervisor and others in a timely matter
• Maintain proficiency with computer systems
• Effectively demonstrate accuracy and thoroughness and continually strives to improve quality standards
• Maintain confidentiality of work-related information and materials in compliance with HIPAA regulations
• Adhere to the principles of the Employee Standards and Code of Conduct and reports any violations
• Maintain an established work schedule
• Attend meetings and in-services as required
• Effective interpersonal and communications skills including tact and diplomacy
• Effective organizational and planning skills with attention to detail and follow through
• Establish and maintain effective working relationships
• Effectively demonstrate accuracy and thoroughness; continually strive to improve quality standards
• Successful completion of required training
• Handle multiple priorities effectively
• Reliable transportation

REQUIRED KNOWLEDGE / SKILLS:
• Knowledgeable and compliant with current company policies and procedures and state and federal regulations
• Work requires knowledge of the pharmacy industry, Medicaid, CMS and other state/federal regulations
Required Computer Software/Equipment used:
• Various operating systems
• Standard office equipment
• Microsoft Suite applications
• Desktop, laptop and/or iPad
• Framework LTC Software System
• Framework ECM Software System

REQUIRED QUALIFICATIONS:
• Education:
o High school diploma or general education degree (GED)
o Completion of pharmacy technician program preferred
• Experience:
o One (1) to three (3) years of pharmacy technician experience
• License/Certification:
o Active Tennessee Board of Pharmacy Technician Registration required
o Pharmacy Technician Certification (CPhT) preferred
o Must complete continuing education in pharmacy-related topics as required to maintain certification

COMPANY COMPETENCIES:
• Respect – We treat people as they want to be treated, showing regard for their rights and privacy
• Integrity – We emphasize honesty, fairness, and doing the right thing even when no one is watching
• Teamwork – We work collaboratively to improve processes, resolve problems and reward results
• Excellence – We hold ourselves to the highest standards, aspiring to zero defects in every task
• Compassion – We respond to those who need help with sensitivity and a positive attitude
• Professionalism – We perform our duties with skill, good judgement and politeness

JOB COMPETENCIES:
1. Analytical Thinking: Able to gather and analyze data and reach appropriate conclusion; solves problems in a timely manner.
2. Customer Service: Possess good interpersonal skills while dealing with emotional or difficult situations; respond promptly to customer’s needs.
3. Accountability: Accepts responsibility for own decisions, actions and results; able to maintain dependable behavior in times of crisis or complexity.
4. Attendance: Is consistently at work and on time; ensures work responsibilities are covered; returns from lunch and breaks appropriately; arrives at meetings on time; notifies supervisor of pending absences.
5. Communication: Speaks and writes clearly and persuasively; listens and receives clarification.
6. Ethical Behavior: Upholds organizational values and abides by state and federal regulations; maintains confidentiality of HIPAA information; treats others with respect.
7. Initiative: Seeks increased responsibility; sets self-improvement goals related to the organization’s objectives.
8. Job and Industry Knowledge: Demonstrates knowledge of the position and industry; seeks additional information.
9. Productivity and Quality of Work: Maintains high level of performance while demonstrating commitment to accuracy and thoroughness.
10. Teamwork: Displays ease working with others; contributes ideas and skills to team; puts success of team above own interests.

SCOPE AND LEVEL OF WORK:
• Complexity: Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
• Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
• Supervision Received: Performs work with supervisory oversight. Under general supervision, receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

SUPERVISORY RESPONSIBILITIES:
• Does not have supervisory responsibilities
• Occasionally needs manager’s direction due to extraordinary circumstances

WORKING CONDITIONS:
• Audio-Visual: Good
• Hearing: Good
• Ability to lift to 50 pounds
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
• Work is typically performed in a standard office environment; well-lit; comfortable temperature-controlled
• Above-average conversational noise is frequent
• Position may require flexible hours, unscheduled overtime or occasional week-end work
• Must be able to speak and write in English
• Travel may be required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY EXPECTATIONS:
• Work safely and follow safety rules
• Report unsafe working conditions and behaviors
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

EQUAL OPPORTUNITY EMPLOYER
This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.