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Hybrid Resourcing Analyst at Southwestwater

Southwestwater · Exeter, United Kingdom · Hybrid

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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams.

Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits.


What You’ll Be Doing
  • Reporting on service levels and performance measures.
  • Proactive resource planning and trend analysis.
  • Identifying and mitigating performance risks.
  • Managing intraday resources and staff scheduling.
  • Supporting outbound customer campaigns.
  • Collaborating with IT on telephony improvements.
  • Testing new lines introduced to the business.


  • What We’re Looking For
  • Ability to work under pressure and meet deadlines.
  • Experience leading and mentoring teams.
  • Strong initiative and self-management.
  • Level 3 education standard or equivalent experience (required).
  • Strong Microsoft Excel skills (desirable).


  • What’s in It for You
  • We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition.

  • In return, we offer an excellent range of benefits including:
  • Generous holiday allowance plus bank holidays
  • Discretionary bonus
  • Competitive contributory pension
  • Share-save scheme
  • Health benefits and wellbeing support
  • Group discounts
  • Cycle to Work scheme
  • Financial support services
  • And plenty more!


  • Closing Date: 4th September 2025

    Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.


    Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
     
    Our core values which are essential to our success are:
     
    Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
    Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
    Be the Future - Embrace change. Drive Progress. Own the challenge.
    Apply Now

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